Unauthorized Access

Crunnix · Feb 20, 2021

A player whom I recently cut ties with and was game-sharing with, has accessed my account and gotten me Communications Banned.

How do I get him to pay the consequences of his actions.

:)

ngocphi

you opened a unauthorized charges case?

Or unauthorized access case?

They are completely different

If you feel your account was compromised you need to file a unauthorized access case

Mister Gwyther

All suspension-related posts should be made in the Suspension Forums (forums.xbox.com/.../41.aspx).

Original Colton

Good catch Tem, like mentioned, post here,
forums.xbox.com/.../41.aspx to have the XBLPET thoroughly explain why you were permanently suspended. You are also responsible for your own account.

Miss Portia

Hey MarsX69 - we can certainly understand your frustration. I've notated your account requesting that the team processing your investigation provide an update whenever possible. Hopefully you will be able to hear something soon.

Guitoorbenchi

Similar event happened to be, though I was able to get my account back before calling them. Someone added $70 worth of points and spend about $42 on "PREMIUM GOLD JUMBO" on 11/27/11. I called them right after I regained access to my account and they locked
it for investigation. I got an email on 12/14/11 saying:

Dear Xbox LIVE Customer,

We reviewed your report of unauthorized access to your Xbox LIVE account. It appears that you've regained control of your Xbox LIVE account. If you haven't regained control of your account, please call Xbox Support and mention your Service Request Number
-------------. We are happy to help you resolve any problems with your Xbox LIVE account.

If purchases were made on your Xbox LIVE account while your account was out of your control, the purchase amounts will be refunded. Refunds for fraudulent purchases will be credited to your account within the next 10 business days, but can take up to
30 days before they appear on your credit card billing statement.

I also received 2 free months of Xbox Live, but I decided not to touch my account beyond checking the billing history to see when I'd be refunded for the lost points. I just checked today to see that all of the points I had (the ones the hacker added,
but didn't spend, and points that I added beforehand) are gone. Before, it was in the history that the points were spent and what they were spent on. This time around, there's nothing indicating where the points were spent. I don't know if this is just Microsoft's
SOP for refunds or what, but I'm gonna hold out a few days to see if its before I call and question it.

Unauthorized Access