‘Unauthorized Access’

Szamus · May 3, 2015

My gamertag is Minecrapht i was hacked so i called 18004myxbox and they helped me get my email and password back. Later when i got off the phone with them i went to go recover my account and it said i was banned until 31/12/9999 and i was confused so i called
back and the couldn't help me so i chated live with an guy he couldn't help but he told me to come here. i have been steered all over the place for help im starting to get annoyed. i have hat my account for going on 6 years i have spent over a thousand dollars
on games and dlc i would really like to get some help to get back my account back.

:)

MichaelDuggan · May 3, 2015

UNAUTHORIZED ACCESS

Kaillera: unauthorized access was completed in january 27th, after which, my gamertag was delcared as a CHEAT...

I would like this label removed from my account due to the factual information that it was not me call of duty nor various other games, and for further information please refer to this service number #163359107.

please, feel free to contact me via e-mail at L:
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** ....

surreallTime · May 3, 2015

Unauthorized Access

im not going to read that after the first 2 sentences. if you knew the situation i hit remember console gamer profile because i had no reason not to trust him. he did this without my permission. there was no way it could be undone once he did it. it was
over from once he did it WITHOUT MY PERMISSION. so once again you are not verified. very very annoying from when i asked for you guys not to post anymore and you keep posting. you guys are not knowledgeable about any topic except the guidelines you read and
things you hear from support representatives. you dont know anything behind the scenes. but you tried. So PLEASE don't reply again.

Many Thanks, Cloud

Smwutches · May 3, 2015

For questions about bannings, you need to post here -
forums.xbox.com/.../41.aspx

ngocphi

you opened a unauthorized charges case?

Or unauthorized access case?

They are completely different

If you feel your account was compromised you need to file a unauthorized access case

Mister Gwyther

All suspension-related posts should be made in the Suspension Forums (forums.xbox.com/.../41.aspx).

Original Colton

Good catch Tem, like mentioned, post here,
forums.xbox.com/.../41.aspx to have the XBLPET thoroughly explain why you were permanently suspended. You are also responsible for your own account.

Miss Portia

Hey MarsX69 - we can certainly understand your frustration. I've notated your account requesting that the team processing your investigation provide an update whenever possible. Hopefully you will be able to hear something soon.

Guitoorbenchi

Similar event happened to be, though I was able to get my account back before calling them. Someone added $70 worth of points and spend about $42 on "PREMIUM GOLD JUMBO" on 11/27/11. I called them right after I regained access to my account and they locked
it for investigation. I got an email on 12/14/11 saying:

Dear Xbox LIVE Customer,

We reviewed your report of unauthorized access to your Xbox LIVE account. It appears that you've regained control of your Xbox LIVE account. If you haven't regained control of your account, please call Xbox Support and mention your Service Request Number
-------------. We are happy to help you resolve any problems with your Xbox LIVE account.

If purchases were made on your Xbox LIVE account while your account was out of your control, the purchase amounts will be refunded. Refunds for fraudulent purchases will be credited to your account within the next 10 business days, but can take up to
30 days before they appear on your credit card billing statement.

I also received 2 free months of Xbox Live, but I decided not to touch my account beyond checking the billing history to see when I'd be refunded for the lost points. I just checked today to see that all of the points I had (the ones the hacker added,
but didn't spend, and points that I added beforehand) are gone. Before, it was in the history that the points were spent and what they were spent on. This time around, there's nothing indicating where the points were spent. I don't know if this is just Microsoft's
SOP for refunds or what, but I'm gonna hold out a few days to see if its before I call and question it.

‘Unauthorized Access’