Unauthorised purchase

Discus and support Unauthorised purchase in XBoX Games and Apps to solve the problem; My 10 year old son has spent nearly £150 yesterday on GTA, im looking to see if I can get any refund as obviously it was unauthorised... Discussion in 'XBoX Games and Apps' started by CraigReynolds3, Nov 20, 2020.

  1. CraigReynolds3
    CraigReynolds3 Guest

    Unauthorised purchase


    My 10 year old son has spent nearly £150 yesterday on GTA, im looking to see if I can get any refund as obviously it was unauthorised

    :)
     
    CraigReynolds3, Nov 20, 2020
    #1
  2. ashjackson1 Win User

    Unauthorised purchases

    Thanks for your reply and I understand what you are saying however.... The in game credits were not used (the pizza wasn't eaten) and how could they refund me 3 purchases but not the rest? (they took back 3 slices but not the rest)
  3. JosefLBohorquez Win User

    Unauthorised Purchase

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Jitaik

    Sorry to hear that

    Sincerely in this situations the best option is
    ask your mobile provider a refund.
    Because it seems that someone is using your payment information without your knowledge/authorization if the order number doesn't appear on your Microsoft account order history

    To avoid this situation again, I can advice you to ask them to block incoming charges from Microsoft
  4. Celticnoel79 Win User

    Unauthorised purchase

    Hi, Thank you for your response, unfortunately I didn't receive an email notification of their denial of my refund. I have tried to contact them be email myself but I've had no response
  5. SLB4EVERPT Win User

    Unauthorised purchases

    The best is to contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us

    Explain the situation, and they can access to your billing and so helping you
  6. Smwutches Win User

    Unauthorised Purchase

Thema:

Unauthorised purchase

Loading...

  1. Unauthorised purchase - Similar Threads - Unauthorised purchase

  2. Unauthorised charge

    in XBoX Accessibility
    Unauthorised charge: I was charged almost six dollars for something I didn't authorise all it says is microsoft trial benefit but I haven't paid for any benefits fa696296-9f86-4c81-a5e2-fa5929feb10d

  3. I just got myself a new controller and it is unauthorised. Is there any way I can fix that...

    in XBoX on Consoles
    I just got myself a new controller and it is unauthorised. Is there any way I can fix that...: Just got myself this cool new controller, however it is unauthorised? I want to be able to use this controller after the two weeks! Can I fix it so it is authorised?...

  4. Unauthorised transaction

    in XBoX on Windows
    Unauthorised transaction: I have had an xbox and controller charged to my account via PayPal that I did not authorise. PayPal are saying the payment was authorised., it was not. I need Microsoft to help to show I have not...

  5. Unauthorised purchases

    in XBoX Accessibility
    Unauthorised purchases: Does anyone have a problem when you add your card details to Microsoft account to purchase xbox credit and then several charges come off your card but they weren't purchased by you or any family...

  6. Request for a refund for an unauthorised transaction on Microsoft Store

    in XBoX Games and Apps
    Request for a refund for an unauthorised transaction on Microsoft Store: Hello Microsoft, I had an unauthorised transaction on my Xbox console when purchasing a game with a gift card with my Microsoft account balance, but $14.95 was charged to my debit card on my...

  7. An unauthorised payment was taken from my PayPal account by Microsoft.

    in XBoX on Windows
    An unauthorised payment was taken from my PayPal account by Microsoft.: I have requested a call back twice. I have emailed twice. I have had no response. There is an unrecognised X-box account associated with my Microsoft account, I don’t have an Xbox account...

  8. Unauthorised purchase made with my credit card on my xbox account

    in XBoX on Windows
    Unauthorised purchase made with my credit card on my xbox account: My bank statement says I made a purchase today for xbox. I haven't even logged onto my xbox today and I didn't purchase anything from Microsoft or xbox. 0f36deba-0fed-4404-a56b-a9f033b51d28

  9. How to talk to someone in authority. I have had unauthorised changes made to my access to...

    in XBoX Games and Apps
    How to talk to someone in authority. I have had unauthorised changes made to my access to...: I have the PC Game Boxed Disc Set of MSFS Premium Deluxe. One of your Advisors without my permission 'refunded' my Disc Game and replaced it with The Xbox Game. I did not want this. I want the...

  10. Unauthorised access and purchases

    in XBoX Accessibility
    Unauthorised access and purchases: Hello Around 3am on Sunday morning two digital gift cards had been purchased via my account. I hadn’t made those purchases (all devices switched off, and everyone in bed) and once I had realised...