Unauthorised purchase

Discus and support Unauthorised purchase in XBoX Sales and Promo to solve the problem; Hello! I have 4 unauthorised charges on my bank account that came from Microsoft Store, they are all for Xbox games. First 2 charges are on 11th... Discussion in 'XBoX Sales and Promo' started by OlaBronowska, Apr 22, 2020.

  1. OlaBronowska
    OlaBronowska Guest

    Unauthorised purchase


    Hello!

    I have 4 unauthorised charges on my bank account that came from Microsoft Store, they are all for Xbox games.

    First 2 charges are on 11th March(which I did not see till now) and the other from 20th April.

    Someone must have hacked the account as I do not have Xbox and don't share my account with anyone else.

    I have requested thr refund but I don't thinks games are refundable.

    How do I prove/ request reverse of charges due to fraudulent transaction?

    :)
     
    OlaBronowska, Apr 22, 2020
    #1
  2. ashjackson1 Win User

    Unauthorised purchases

    Thanks for your reply and I understand what you are saying however.... The in game credits were not used (the pizza wasn't eaten) and how could they refund me 3 purchases but not the rest? (they took back 3 slices but not the rest)
  3. JosefLBohorquez Win User

    Unauthorised Purchase

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Jitaik

    Sorry to hear that

    Sincerely in this situations the best option is
    ask your mobile provider a refund.
    Because it seems that someone is using your payment information without your knowledge/authorization if the order number doesn't appear on your Microsoft account order history

    To avoid this situation again, I can advice you to ask them to block incoming charges from Microsoft
  4. Celticnoel79 Win User

    Unauthorised purchase

    Hi, Thank you for your response, unfortunately I didn't receive an email notification of their denial of my refund. I have tried to contact them be email myself but I've had no response
  5. SLB4EVERPT Win User

    Unauthorised purchases

    The best is to contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us

    Explain the situation, and they can access to your billing and so helping you
  6. Smwutches Win User

    Unauthorised Purchase

Thema:

Unauthorised purchase

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