Unauthorised purchase ( V-bucks)

Niko26loz · Feb 24, 2020

Hi, I need your help... my son bought v-bucks without my authorisation 2 days ago. He made a 25 purchase in 1 morning and 1 more yesterday. Totally 26 times which £238.73. I discover this yesterday when I was going for food shopping and checked mobile
banking and saw no founds are available on my acc. I phone up to Microsoft straightaway and explain to them, they send me a email with refund request form, I fill it up and send it. I received confirmation of this which says that I should get and update in
72hours. I am wondering that is there a chance I get this money back or I should not have a hope? Support team told me on the phone that because purchase is made by minor I will get refund but I read articles that v-buck purchases are not refundable . I am
really worried , I’ve left with no money at all. Plus I am upset because I had a “Needs adult approval to buy things” and “Email me when my child gets stuff” on, but I did not get notification to approve what he was buying. Pls any idea, pls help ....

:)

DanielCincotta

Hi I have unauthorised fortnite v buck purchases on my x-box account

XBF Leo G

Hello everyone,

Thank you all for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you all again and happy gaming!

Chargersbride

That's great news, now put in steps so it will never happen again

Niko26loz

No this was our first time. Even is not long time my son has x box, it was this Christmas present for him, so is just 2 months. Yes I’ve removed my card already and in future I only will use pre paid cards, never put my details in there. Never ever !!!!!!!!
And good news is that I have just received a email from Microsoft that they refund all this money back to my acc and I should received in 3-5 working days depending on bank. At least they accept my refund request is ok to wait even 5 days. I am over the moon
💃

Niko26loz

Tnx for your reply, thing is I had everything set it up correctly, child acc and parent acc, restrictions to buy staff with only my approval but somehow it did not worked. Even today support team checked that everything was correctly, so in this case they
just removed my bank card to prevent this happen again. Now I am really worried about money which I have lost for what???????? Some stupid V-buck 😡😡😡

Unauthorised purchase ( V-bucks)