Unauthorised payment taken from my account

Discus and support Unauthorised payment taken from my account in XBoX Sales and Promo to solve the problem; I purchased an xbox controller before christmas which arrived muddy and damaged. I had to call multiple times just to recieve a returns label. I sent... Discussion in 'XBoX Sales and Promo' started by StephanieHanshaw, Feb 8, 2021.

  1. Unauthorised payment taken from my account


    I purchased an xbox controller before christmas which arrived muddy and damaged. I had to call multiple times just to recieve a returns label. I sent the item which was recieved by you on the 06/01/2020, no correspondence at all so I continued to call up and finally recieved a refund on the 27/01/2020 of £54.99. Then microsoft takes an UNAUTHORISED payment of the same amount £54.99 on the 01/02/2020 but supposedly has no evidence of this? I call yet again to be told this has been raised with the escalation team (who never gets in contact)! Im beyond tired of this company. First and last purchase i will ever be making. Quick enough to take money but not return it. When will my money taken unauthorised be refunded???
    Refernece number: 1516693779

    :)
     
    StephanieHanshaw, Feb 8, 2021
    #1
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Unauthorised payment taken from my account