unauthorised charges

Jobodinho · Oct 26, 2018

you have taken 479.94 from my bank and there is nothing to justify this in my purchase history.

you need to refund this in 24 hours and the overdraft charges resulting

there is no tel number that is easy to find on the website

:)

entitypro · Oct 26, 2018

Unauthorised charges.

These transactions were from my own bank account immediately after my legitimate purchase my xbox account has not been compromised.

HassanB · Oct 26, 2018

Unauthorised charges.

If you click the link in my first post above it should take you to the numbers exactly for your country/region. If you're worried about that you can have them call you via the Request a Call button on the
support page here as well. I believe you shouldn't have any charges for that if they call your phone.

You can reach that area by clicking Billing & Memberships > Under Account Management > Click Unauthorized Charges.

Smwutches · Oct 26, 2018

You would need to contact support and speak to billing for assistance. Contact Us | Xbox Support (say no thanks to the virtual assistant and you will be given other
options for contacting support. You may need to change your topic until you are given the option for a call back or chat with support)

XBF Erick C · Oct 26, 2018

Hey there Jobodinho!

Sorry to hear you have run into this issue! Unfortunately we won't be able to assist you with this issue through the Forums. I would advise attempting to

Contact Xbox Customer Support regarding the unauthorized transactions.

If you are unable to find the exact option for this issue go ahead and look through the different options so that you can get the "Request a Callback" option.

I hope this helps!

Jobodinho · Oct 26, 2018

we just go round in circles on that support site

XBF Crystal P · Nov 3, 2018

Hi there Jobodinho,

Thanks for reaching out! If unable to reach our customer support, please visit the site to request a call back. When you go to
Contact Us
to get it to request a callback follow these steps:

Step 1 ----select Xbox One

Step 2 ----select no thanks

Step 3-----select games

Step 4 ----select request a call from support

Hope this helps.

Mister Maka

Hey entitypro!

If you're seeing unauthorized transactions on your account let's you get in contact with Phone/Chat support to take a look into recent purchases. You can reach out to them

here. In the future please create a new thread rather than bumping an older thread so that we can best help out, thanks!

PalZer0

The support number for Australia is 1800 555 741. This is toll free from landlines (you may incur charges if calling from a mobile).

El Vendetto

Perhaps you misread, but it is 5:55, call centre closes at 6, and I need this sorted before the payment is fully charged.

Prizm Octo

You should be able to request a refund through you Order History

XBF Erick C

Hey there MikhailArif,

Sorry to hear you have run into this problem with the billing. Have you taken a look at the accounts order history to see if the transaction was completed under your account? If you have not taken a look at it go ahead and take a look at the

Order History to see if there was any transactions.

If you do not see nothing then I would advise that you
Contact Xbox Support so that you can get assistance with this with a live agent.

give this a try and let us know if this has helped.

unauthorised charges