Unacceptable customer service

justice7 · Nov 3, 2014

I don't know about the rest of you but buying a $500 console just to have the "zero day" exclusive bundle not work is a pretty big let down.

I feel ripped off, and Microsoft has my money. This thing may just be headed back to the store whence it came. SO not cool MS & Activision.

:)

Cru Hunter · Nov 3, 2014

Unacceptable Customer Service

Customer service usually takes a year or two to get its *** together when a new console comes out; was pretty much the same with the 360's day too. Honestly, customer service is all about luck and being as concise and patient as possible. You were, but the
luck part failed you. Seems like you just have to stick with it and eventually get your power supply back. It's not worth laying down more money for a PS4.

THEOWENKILLER · Nov 3, 2014

Unacceptable Customer Service

forums.xbox.com/.../default.aspx

You can leave feedback on their service in the feedback forums,but you will get no response from them.

They are supposed to read the feedback,but i doubt they do.

-

Other than that jelhunted is right,microsoft never visit their own forums.

justice7 · Nov 3, 2014

"Hi Xbox members, are you having trouble redeeming a game code for Call of Duty: Advanced Warfare that came with a console bundle? We are currently hard at work trying to get this fixed. Thanks so much for your patience while we get this figured out. We'll
update you again when we have more information."

They aren't even committing to a 30 minute update anymore. Is there a moderator or some kind of PR/Customer service rep that can chime in here for us?

You sold a "Day Zero" bundle, and it's called "Day Zero", meaning it should work ... today.

XTC42863 · Nov 3, 2014

I bought my bundle from best buy today, this is my 1st ever Xbox and looks like I will just have to return it and stick with my PS4.

KeithLS-2FFF6852-C194-439D-8A04-63C6CAAFDB57 · Nov 3, 2014

WOW. First Xbox experience is a real downer. I had several PS3's die so when it came to a new console I thought I would make the switch to Xbox. Maybe I should have got a better gaming PC and downloaded the steam OS?

I can understand network issues but the lack of info is super annoying. Can we get an update? I would love to start this massive download so I can play this thing asap.

Cal 2010 · Nov 3, 2014

You should have stuck with Steam because they have never had anything this bad happen.

KeithLS-2FFF6852-C194-439D-8A04-63C6CAAFDB57 · Nov 3, 2014

Any reply from moderator / rep would be nice....

Walkie11 · Nov 1, 2018

Super not happy about this. I think it was clearly the wrong code in the bundles. It just let me start download now. They had better have a plan to make this right, dropped $500 and didn't even get to see the game, and definitely didn't get any 2XP. I live
on the East Coast of the U.S. Day Zero just rolled into Day One.

KeithLS-2FFF6852-C19

Any reply from moderator / rep would be nice....

Shua4Two0

I've been screwed over and over again, this is my 3rd 360 that is now breaking down on me for no reason, i take care of my things there's no reason this should happen…Open Tray and Unrecognizable Disc pop up all the time for me and now xbox.com is *** down
i can't redeem any codes, Im getting errors left and right on this damn site...

weq92f

Called MS support about this stuff last night:

9pm CT USA

I'm told "The reason I can't find much information about this HDCP issue for the Xbox One is that the Xbox One doesn't use it. We don't use HDCP. I just found this on the Internet, one of our forums actually. We don't use HDCP."

That is slightly paraphrased, but not by much!

I said something like I'm sorry but what you just said is absolute bunk, no question. Thanks but no thanks and hung up the phone. I have a voice mail now from Microsoft support and I think I'll just leave it until later. Can't be anything very important.

Jeez

brianpomerleau

im not a fanboy but im gonna point this out > i own a ps3 as well as 2 xbox 360's 1 elite 1 slim 250gb 360 see i had a problem on my ps3 where i bought a ps+ 3 month via psn card and somehow it gave me ps+ and after 24 hours it didnt show ps+ i contacted
Sony Entertainment america via BBB i got refunded my 17.99 and they gave me my ps+ as well of course this was after i got 2 days of run around answers and threatened a lawsuite and bad publicity in the end i bought 3 ps classics and got my 3 months of ps+
> just threaten to go to the press or file a complaint with the federal trade commission if nothins resolved

another funny story 1 of my friends was playing call of duty ghosts joins a random lobby with a jtagger in it he presteiged everyone in pregame lobby to 6th now my friends stuck till he gets 200+ squad points he opened a ticket with activision/IW to have
his rank reset they said they would yet they didnt and told him if he didnt reply they would close his case few hours later they closed it even after he replied > IW=Infinity Ward have the worsed customer support but not as bad as EA trust me dont ask !!

BongKaos

The BBB has NO influence on company policy, all they do is rate a business if people complain. Seems like user miscommunication IMO. What did the tracking number/s say, Why could you not call support instead of waiting??? Remember by the time things
work, The new Halo game maybe availible.........

Unacceptable customer service