Unable to watch movies and update billing info

Discus and support Unable to watch movies and update billing info in XBoX Games and Apps to solve the problem; I am sick and tired of wasting my time trying to find solutions to Microsoft's problems... I purchased a movie on MS store and of course it is not so... Discussion in 'XBoX Games and Apps' started by Meercha360, Sep 17, 2016.

  1. Meercha360
    Meercha360 Guest

    Unable to watch movies and update billing info


    I am sick and tired of wasting my time trying to find solutions to Microsoft's problems...

    I purchased a movie on MS store and of course it is not so easy to just watch it. I got errors several times on my PC (0x1000d431 and 0x1000eafb) and I couldn't watch the movie at all, even if I tried with 3 different browsers.

    Then I thought that maybe using my Xbox and connect to my Xbox Live account would be a solution, but that didn't work either. When I connect on my xbox, my movies library is empty - it is not showing my latest purchases. I tried the most popular solutions
    I found online, like downloading again my profile, deleting system cache and so on, but nothing worked.

    Furthermore, if I try to purchase something on my xbox, I need to fill in billing info (which I already filled in while using my PC) and the only available country is USA...

    I tried to cheat and fill in postcode and address from USA but when I need to pay, both my paypal and Credit card are rejected (probably due to security reasons).

    I checked the regional settings on my xbox and they are correct (Sweden).

    I am going crazy...I really want to purchase stuff but Microsoft is just refusing my money and making my life miserable.

    :)
     
    Meercha360, Sep 17, 2016
    #1
  2. bobbyk-37F3AAD8-FF59-43BB-B4CB-0FEEC759AE99
    bobbyk-37F3AAD8-FF59-43BB-B4CB-0FEEC759AE99 Guest
    Unable to watch movie

    I rented Casino from Xbox video app last night, streamed in SD and am unable to finish watching it. A third of the way through the movie, the audio cut out, and when I tried to restart the movie, it would not load. Xbox tells me my connection was lost, but
    I have run a check on that and everything is working fine. I would like a refund.
     
    bobbyk-37F3AAD8-FF59-43BB-B4CB-0FEEC759AE99, Sep 17, 2016
    #2
  3. Klawthos
    Klawthos Guest
    Unable to watch rented movie

    The more info provided in your initial post, the faster a resolution is headed your way.

    • Client being used: Xbox360
    • Movie/TV or Artist Title: Hammer of the Gods
    • SD or HD: HD
    • Stream or Download: Stream (dont have the option to download)
    • Purchase or Rent: Rent
    • What you've tried so far: Restart of internet, console and look at the forums, seems to be a common problem and is not listed in the error code section.
    Getting the error code: c00df243 when i try to launch/watch the movie.
    I have only 23 hours left to watch the movie from this point, but no matter what i do i get the same error code.
    It costed me 49,- NOK
    what is the real issue? never had the problem before the newest update. is it possible to get a refund, since im unable to watch the movie?
     
    Klawthos, Sep 17, 2016
    #3
  4. onyxishere
    onyxishere Guest

    Unable to watch movies and update billing info

    Sorry to hear it. Please try the steps offered in the links below for the error codes you've posted.

    answers.microsoft.com/.../128cd96a-002a-4c1b-b049-5c56ae582854

    answers.microsoft.com/.../beb8989a-afa4-4903-9a86-c162986ce373

    I would also like to mention that you may be experiencing these issues because you have your billing info set up for a different country than you live in. Please be sure to correct this via the link below to avoid these issues in the future. Also make
    sure your gamertag is set for the same country that you physically live in.

    https://account.microsoft.com/
     
    onyxishere, Sep 18, 2016
    #4
  5. onyxishere Win User

    Unable to watch movies and update billing info

    Sorry to hear it. Please try the steps offered in the links below for the error codes you've posted.

    answers.microsoft.com/.../128cd96a-002a-4c1b-b049-5c56ae582854

    answers.microsoft.com/.../beb8989a-afa4-4903-9a86-c162986ce373

    I would also like to mention that you may be experiencing these issues because you have your billing info set up for a different country than you live in. Please be sure to correct this via the link below to avoid these issues in the future. Also make
    sure your gamertag is set for the same country that you physically live in.

    https://account.microsoft.com/
  6. HabibzTV Win User

    Paid for 2 rentals but movie is not showing to view,but payment went thru my bank card

    Hello Barbara,

    We're unable to assist with billing issues here

    Please contact Microsoft/Xbox here:

    https://beta.support.xbox.com/contact-us

    If the rental is still within the time period you can watch it.

    1. "Press the Guide button on your controller, and then select Xbox Home.
    2. Select tv & movies, and then select Movies & TV.
    3. Select movies.
    4. Select one of the options to browse the available titles. ...
    5. Browse the titles, and then select a movie to watch.
    6. If you want to watch the movie, select Rent or Buy."

    Best regards!
  7. XBLRewards8 Win User

    Update billing info?

  8. Mister Rush Win User

    Unable to watch rented movie

    Hi Kaboose87,



    Sorry to hear this happened. It does appear that this movie is no longer available for purchase or rent. If you are unable to stream the movie that you did pay for though, then you can request a refund with the phone/chat team right over
    here. Hope this helps. Thanks!
  9. Mister Bees Win User

    Unable to watch rented movie

    Hey, Kaboose87

    We hope to get this sorted as quick as we can so you can enjoy your rental. Are you able to try

    the steps for the code listed here    ? Any luck with that?

    Let us know if there are any other questions, we'll be here.
Thema:

Unable to watch movies and update billing info

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