Unable to view forums on my account

SRColyer15 · Aug 19, 2016

Hello,

I have been asked to post here by Microsoft support.

My account with the issue is called "Combo Jon" and I cannot access the forums, everytime I attempt to go to the forums I get an error message the same as the post below:

http://forums.xbox.com/xbox_support/xbox_one_support/f/4268/t/2164050.aspx

Are you able to help?

Many thanks.

:)

SwinBob72 · Aug 19, 2016

changing email address associated with xbox

No, don't do it!!!

I tried to do exactly this 5 months ago with my old gamertag, and it completely borked my XBL account. My account ended up not being able to 'purchase' anything from the xbl store (including free stuff, games with gold freebies & demos), unable to log in on any other device/system/webpage except the xbox itself, and unable to redeem codes or manage payment options so I couldn't even renew my gold sub, when it ran out last month.

All this has been going on for 5 months and MS can't seem to fix it. I would find it easier to take (the fact that they can't/won't fix it that is) if it was only me it was happening to, but there are a lot of people who have had the same problem, there's even a 49 page thread about it on the support forums Unable to download items, view account details or access website. - 03 - Managing my Xbox Live Account on Xbox 360 - Xbox 360 Support - Xbox.com Forums - Xbox.com and MS just seem to be unable to work out how to fix it.

Some of the guys on there's accounts have been bust since July last year. I've ended up creating a new account, just so I can actually use my XB1.

LemonCape127955 · Aug 19, 2016

XBox Live Gold Subscription

I am unable to view my Xbox live gold membership subscription in my account anymore. Anyone else having issues? Any ideas on how to fix this?

Mister Maka · Aug 22, 2016

Hey there SRColyer15.

Thanks for letting us know of the trouble you're having, apologies about that! I've made sure to pass your issue over to the appropriate team and we'll be sure to reach back out as soon as we have more details. For now, please use this alternate account
that you are posting from for any Xbox Support questions you might have.

Thanks a ton for your patience!

Mister Maka

Hey there SRColyer15.

Thanks for letting us know of the trouble you're having, apologies about that! I've made sure to pass your issue over to the appropriate team and we'll be sure to reach back out as soon as we have more details. For now, please use this alternate account
that you are posting from for any Xbox Support questions you might have.

Thanks a ton for your patience!

Maddogkiller66

yeah i got the same problem today. and its exactly a year later. hey xbox get your *** together please

onyxishere

If you're trying to access your account for billing issues then you'll need to contact phone support for more help then.

Darth1337

It's a Thanksgiving miracle, issue's resolved.

The 'Uh-oh' error just didn't appear, and the My Account page loads properly now. Not sure how it was fixed, but it was fixed apparently.

Misses Quinzel

Hey there, Maddogkiller66! This thread is almost a year old. If you are currently having issues accessing your account here on the site, please post a new thread detailing what you're running into and troubleshooting you've completed. This way we can get
you the individual support that works best on the forums.

Unable to view forums on my account