Unable to view all content

skibble · Feb 18, 2019

For the past year I've been unable to view any shared content (like saved clips) on my xbox console, the app on my phone, or the website. It always has the same message that it's 'unable to find the content i'm looking for' or something similar. What happened
and how can I fix this?

:)

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. Is there any possibility that you have a child account? You may want to review your

Xbox One online safety and privacy settings for parents and children. Check out those steps and let us know with a reply if this helped.

Mister Iffic

Hello all,

This issue should now be resolved. If you're still unable to view the specific content or receive the same error codes, please create a new thread detailing your issue. Get back to us when you can!

Mister Iffic

Hello all,

The issue with this error code has been resolved. We appreciate your patience while the issue was worked on. If you are still unable to view specific content or receive this same error code, please let us know. Thanks!

DominumStige

Hi!

Check that all content is properly installed through the "Manage Game" function. You can view all additional content and install what you need.

Miss Ghidorah

Hi dgsearle!

Are you attempting to view the content within the movie or through the video store? The bonus content is separate from the video. You would have to select it from the store page rather than the movie.

If you're still unable to access the content, please
contact phone or chat support as we're unable to help with billing issues such as this.

Thank you!

Unable to view all content