Unable to use Netflix

Discus and support Unable to use Netflix in XBoX Games and Apps to solve the problem; I am unable to use the Netflix app on my Xbox One today. When I select it, It says "You must be signed in to Xbox Live to use Netflix." with two option... Discussion in 'XBoX Games and Apps' started by Rad981, Aug 2, 2016.

  1. Rad981
    Rad981 Guest

    Unable to use Netflix


    I am unable to use the Netflix app on my Xbox One today. When I select it, It says "You must be signed in to Xbox Live to use Netflix." with two option below to "Sign in to Xbox Live" or "Exit" Exit just closes the app while Sign in to Xbox Live lets me
    choose my profile, but then takes me right back to the same previous screen. I have checked my internet connection. Netflix works just fine on my phone and Tivo. My Xbox Live Gold membership is up to date. I have signed out of my account and signed back in.
    I have performed a hard reset on my console. I have uninstalled and reinstalled the Netflix app. I'm not sure what else I can do. I looked around online and couldn't really find anyone else having a similar problem.

    :)
     
    Rad981, Aug 2, 2016
    #1
  2. tat2dgeek
    tat2dgeek Guest
    Great! I can't play my digital games!!

    As am I, its been hours and I have tried everything, Unable to use ESO, Netflix etc etc
     
    tat2dgeek, Aug 2, 2016
    #2
  3. Add Payment Option - Unable to use Netflix

    Hello,

    clearly this is a problem of billing and for that reason you should contact xbox live support because this issue can't be solved through forums!
     
    DangerousBard, Aug 2, 2016
    #3
  4. Unable to use Netflix

    Good to know someone else is having this problem. I think (hope) it's a temporary problem. My Netflix still works on my computer and phone just fine and xbox says they are having some issues with Live at the moment so I'm sure it'll work properly soon.
     
    SplashierWig13, Aug 2, 2016
    #4
  5. Mister Maka
    Mister Maka Guest
    Hey all!

    Sorry to see the Netflix trouble. To start things off, can you please try the following steps:

    • Remove Profile From Xbox One
    • Power Cycle Xbox One (Hold down power button for 8-10 seconds, until Xbox One powers down)
    • Add Profile to Xbox One
    • Start Netflix Back Up
    Let us know if those steps help clear up the trouble you're having Unable to use Netflix :)
     
    Mister Maka, Nov 2, 2018
    #5
  6. SplashierWig13 Win User

    Unable to use Netflix

    Good to know someone else is having this problem. I think (hope) it's a temporary problem. My Netflix still works on my computer and phone just fine and xbox says they are having some issues with Live at the moment so I'm sure it'll work properly soon.
  7. Mister Maka Win User

    Unable to use Netflix

    Hey all!

    Sorry to see the Netflix trouble. To start things off, can you please try the following steps:

    • Remove Profile From Xbox One
    • Power Cycle Xbox One (Hold down power button for 8-10 seconds, until Xbox One powers down)
    • Add Profile to Xbox One
    • Start Netflix Back Up
    Let us know if those steps help clear up the trouble you're having :)
  8. Lomanom Win User

    Kinect and Smartglass

    I have exact same issue. And its not specific to Netflix alone. Same issue exists for Edge browser as well. I am unable to click on anything on Edge using Smartglass app on Windows phone. Similarly I am unable to click on anything on Netflix using Smartglass
    app.
  9. tat2dgeek Win User

    Great! I can't play my digital games!!

    As am I, its been hours and I have tried everything, Unable to use ESO, Netflix etc etc
  10. onyxishere Win User

    Add Payment Option - Unable to use Netflix

    Here's a link for support. You can either set up a call back from them or, if you live in North America, you can dial 1-800-469-9269.

    support.xbox.com/contact-us
Thema:

Unable to use Netflix

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