Unable to use my Microsoft Account Currency

Discus and support Unable to use my Microsoft Account Currency in XBoX Games and Apps to solve the problem; I recently bought a 25Euro gift card and entered the code. The money is now on my account but each time I try to buy something from the marketplace, on... Discussion in 'XBoX Games and Apps' started by The Fury I84I, Jun 23, 2014.

  1. Unable to use my Microsoft Account Currency


    I recently bought a 25Euro gift card and entered the code. The money is now on my account but each time I try to buy something from the marketplace, on my console, it only gives the option to "Add billing info to continue". I don't want my account to get
    blocked. I live in Belgium so while setting up the system I had to choose another country, Ireland. I can't use my credit card because each time I try to add my billing info it only gives locations in Ireland. That's why I bought a gift card, so I could download
    DLC from the marketplace without having to worry about my profile getting blocked.

    How do I fix this problem? I want to use the money on my account, but don't know how...

    Thanks in advance.

    :)
     
    The Fury I84I, Jun 23, 2014
    #1
  2. IndieRock
    IndieRock Guest
    IndieRock, Jun 23, 2014
    #2
  3. I do apologies if this isn't the right forum for (change payment options)

    I just notice today that i'm unable to click the microsoft account to use microsft currency which the microsoft points use to be on xbox.com.
     
    addictgaming360, Jun 23, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Unable to use my Microsoft Account Currency

    Did you purchase your gift card locally? Are Euros used in Ireland (sorry, I don't know that). Currency cards can only be used to purchase items in the country that they are sold in. For example: You live in Belgium and purchase a currency card locally
    but your gamertag is set to Ireland. The currency card can only be used if your tag is set to Belgium.
     
    onyxishere, Jun 23, 2014
    #4
  5. I bought it on ebay from someone who lives in Italy. I got the code by mail and apparently it was a code with 2100MS points. It got converted to 25.44 euros as soon as I redeemed the code. The reason why I chose Ireland was because the official Xbox one
    release in Belgium will be September this year. The only European country where the use Euros and speak English is Ireland so that seemed to be the most logical option.

    So now I have to wait until the official release in Italy before I can choose that country to use my money? That's lame ;( I've got money on my tag and can't even use it to buy stuff. Such rip off...
     
    The Fury I84I, Jun 24, 2014
    #5
  6. ngocphi
    ngocphi Guest
    Thèn thats your issue

    Ms points and currency ha always Been région locked

    When doing anything on Xbox live It is best to buy from your actually région
     
    ngocphi, Jun 24, 2014
    #6
  7. Well even though you didn't gave any valuable information, beside being a smartass, I found a way to spend those points and actually bought the DLC I wanted.

    This can be closed...
     
    The Fury I84I, Jun 24, 2014
    #7
  8. ngocphi
    ngocphi Guest

    Unable to use my Microsoft Account Currency

    It would be thé correct info one

    Two If You used thé migration tool hâte to tell You but Did You read thé warnings?

    I really really hope You Did because It isnt reversible

    Migrating to another région That You dont actually live in will cause issues with Dlc especially any games for gold games

    Currency is Not transférable between régions

    Meaning That currency You used is stuck in That région

    At least If It didnt work You could exchange It via your vendors site depending on their policy
     
    ngocphi, Nov 1, 2018
    #8
  9. ngocphi Win User

    Unable to use my Microsoft Account Currency

    It would be thé correct info one

    Two If You used thé migration tool hâte to tell You but Did You read thé warnings?

    I really really hope You Did because It isnt reversible

    Migrating to another région That You dont actually live in will cause issues with Dlc especially any games for gold games

    Currency is Not transférable between régions

    Meaning That currency You used is stuck in That région

    At least If It didnt work You could exchange It via your vendors site depending on their policy
  10. The Fury I84I Win User

    Unable to use my Microsoft Account Currency

    I bought it on ebay from someone who lives in Italy. I got the code by mail and apparently it was a code with 2100MS points. It got converted to 25.44 euros as soon as I redeemed the code. The reason why I chose Ireland was because the official Xbox one
    release in Belgium will be September this year. The only European country where the use Euros and speak English is Ireland so that seemed to be the most logical option.

    So now I have to wait until the official release in Italy before I can choose that country to use my money? That's lame ;( I've got money on my tag and can't even use it to buy stuff. Such rip off...
  11. onyxishere Win User

    Unable to use my Microsoft Account Currency

    Did you purchase your gift card locally? Are Euros used in Ireland (sorry, I don't know that). Currency cards can only be used to purchase items in the country that they are sold in. For example: You live in Belgium and purchase a currency card locally
    but your gamertag is set to Ireland. The currency card can only be used if your tag is set to Belgium.
  12. The Fury I84I Win User

    Unable to use my Microsoft Account Currency

    Well even though you didn't gave any valuable information, beside being a smartass, I found a way to spend those points and actually bought the DLC I wanted.

    This can be closed...
  13. ngocphi Win User

    Unable to use my Microsoft Account Currency

    Thèn thats your issue

    Ms points and currency ha always Been région locked

    When doing anything on Xbox live It is best to buy from your actually région
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Unable to use my Microsoft Account Currency

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