unable to use code I puchased for 3 month subscription to xbox game pass

Have you looked at your subscription history by signing into your account at account.microsoft.com/services to see if the game pass sub is still showing as being past due?

Thanks for your reply .I have the receipt somewhere .Its in a pile with other receipts that I have to sort through .I know I should be more organized than this but I never thought I would have to return it or ask for a refund so I just tossed the receipt
in with several others .I will have to do better in the future.

I am unable to use the code for a 3 month subscription to xbox game pass I purchased Error something went wrong on our end. waiting a bit might help.I get the same error on xbox when I try to sign up there for xbox game pass .This has been happening for
months. I even reset my console but this did not help .

I also got this additional error information below if this helps

lw722MQp5u + TRuwq.1.0,6,9

2019/11/16

00:26:56 UTC

It is the 15th day of November here and its is 5:53 pm (Mountain standard time) same as Denver

You will have to call in and get a case number for a refund at a retailer

This error normally comes up when there is a past due balance on a subscription on your account.

You can check to see if there is a past due subscription by signing into your account at account.microsoft.com/services

Thank you for your reply. I did buy the code from a reputable retailer .(Sobeys -one of the larger grocery chains in Canada) I just tried it again at https://redeem.microsoft.
and got the same result .I copied the response I got below .

Try that again
Something happened on our end. Waiting a bit might help.
Try that again Something happened on our end. Waiting a bit might help.

3TaXZKgUdE+rSvBA.5.5.9
2019/11/16 - 03:08:45 UTC

so now I am out the $36.00 I paid for the code and have to find the receipt for when I bought it .I am not happy that I was put through this Microsoft . I can't sign up for game pass on xbox either the same thing happens .Sorry something happened on our
end. waiting a but might help . So even when I pay in advance I still can't get game pass. I am also having some error messages when I try to load previous games I purchased on xbox .I had to delete some games to make space for a new one today and I couldn't
access games previously installed to delete them because xbox no longer recognized them as being installed even though they were taking up existing space.