Unable to use Cloud Gaming in a PC Browser

Hello, Francia.

I am able to stream via cloud using the Edge browser on both my PC and Mac. I am still unable to stream via cloud on my Series S.

If you are unable to solve my issue, who can I escalate this problem to?

Thank you.

Hello, Francia.

Sorry for the lateness of my reply.

Yes, I am able to stream via cloud using the Edge browser on both my PC and Mac. I am still unable to stream via cloud on my Series S.

Please advise.

Thank you.

Hi Eric Lee3



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with unable to play games on Cloud if game is installed on Xbox PC app or the other way around. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

We just want to set your proper expectations on this that on a perfect scenario, there are really no problems both in Xbox App and Cloud gaming if the games are available to play on the Cloud, but as we have isolated on your issue that both the other way around is that games are unplayable on your end. Let us try to see and find other possible options that we can get for us to see some differences.

Please do double check if the game you are trying to play is available for Cloud gaming. Not all games are available for Cloud gaming, and some games may have restrictions on Cloud gaming. You can check the list of games available for Cloud gaming on the Xbox website.



If the game is available for Cloud gaming, please try the following steps:



1. Open the Xbox app on your PC and sign into your Microsoft account.

2. Click on the "Cloud gaming" tab on the left-hand side of the app.

3. Select the game you want to play from the list of available games.

4. Click on the "Play" button to start streaming the game through the Cloud.



If you are still unable to play the game through the Cloud, please try the following troubleshooting steps:

1. Clear the cache and cookies of your web browser.

2. Disable any ad-blockers or browser extensions that may be interfering with the Cloud gaming service.

3. Try using a different web browser or device to see if the issue persists.

4. Use a New InPrivate Window on the browser for the browser to be clear from cache and cookies and other credentials that is signed in on a normal browser.

5. Temporarily disable firewall or any 3rd party antivirus that you have installed since sometimes there might be a tendency that it may perhaps block the settings for it to initiate for the games to play.

In addition, you can refer on this article for more needed information or guides about Cloud Gaming and the Xbox App :

• Troubleshoot issues with the Xbox App for Windows
  
• Troubleshoot problems with Cloud Gaming
  

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



Regards,



Microsoft Community Moderator

No. The game will only be available on Windows 10 & Xbox Series X|S. However, the game will be coming to Xbox Cloud Gaming, so if you have Game Pass Ultimate, you will be able to play the game via the cloud on iOS, Android, PC web browser & Xbox One Web Browser.

it seems to only affect the Microsoft Edge Browser Xbox Cloud Gaming, when i use the PC Xbox App, it seems to save, but it keeps disconecting due to my internet, so i use the browser which for me is faster and doesnt lag as much as the app does, and this issue happens to every game on the web version of xcloud