Unable to update via Live, USB, CD/DVD options

Aggie113 · Mar 24, 2014

I have had issues since I got back from Afghanistan in October and unpacked the xbox 360 from storage. It will not update here or at a friends house that has another internet provider (and a working xbox!). I have tried Live updates as well as USB/CD/DVD
updates but all fail. I have factory reset the xbox, wiped the drive/cache to no avail. The Live code I receive is 4099-40a3-a080-1200-d000-0034. My current DB is 2.0.16537.0.

I have nothing stored on my local drive, I have tried connecting the xbox directly to the cable modem but nothing makes a difference.

When doing trace route on live the last hop is #13 at 207.46.43.210.

I would really like to get this thing updated! Let me know if I need more info, I'm ready to work this to completion.

:)

Donniehun · Mar 24, 2014

Unable to update via Live, USB, CD/DVD options

Hi,

The console needs a repair (according to the code you received). To book a repair you can go to
http://myservice.xbox.com or you can contact support on
support.xbox.com/contact-us .

In regards the thread you had and it is locked: the explanation is simple it was old and some one commented on it after a long period of time hence the locked thread.

D

Aggie113 · Mar 24, 2014

Unable to update via Live, USB, CD/DVD options

BIG thanks to Misses Quinzel for locking my previous thread which had never been resolved. So good to know that official support is there when you need thread management.

I have had issues since I got back from Afghanistan in October and unpacked the xbox 360 from storage. It will not update here or at a friends house that has another internet provider (and a working xbox!). I have tried Live updates as well as USB/CD/DVD
updates but all fail. I have factory reset the xbox, wiped the drive/cache to no avail. The Live code I receive is 4099-40a3-a080-1200-d000-0034. My current DB is 2.0.16537.0.

I have nothing stored on my local drive, I have tried connecting the xbox directly to the cable modem but nothing makes a difference.

When doing trace route on live the last hop is #13 at 207.46.43.210.

I would really like to get this thing updated! Let me know if I need more info, I'm ready to work this to completion.

Previous thread is here:

http://forums.xbox.com/xbox_forums/xbox_support/xbox_360_support/f/9/p/1722526/4978357.aspx

None of the suggestions worked.

Aggie113 · Apr 27, 2014

Still looking for some help with this...

Aggie113 · May 6, 2014

This is silly, someone must have an idea...

MisterBalloons · May 7, 2014

Hey Aggie,

It sounds like you have tried just about everything, but can you verify and attempt the steps listed in our Troubleshoot Console Software Update Problems article? Another important
question we would need to know is where the console was purchased. Let us know when you can!

Aggie113 · May 7, 2014

Tried everything in that thread already except re-seating the drive. Not sure why that would matter since it's never had issues with reading the drive. Went ahead and did it anyway to no avail. Also, can't download my profile again as it just prompts
me to update xbox Live before it would let me, and we know how well that's working at the moment. Hope you have something more than a generic fix up your sleeve, I would have fixed it myself if the solution was in the standard troubleshooting

Brian Boudreau · Oct 5, 2014

Still no cure for this... I'm about ready to just sell it to Gamestop and be done with it.

Misses Quinzel · Oct 31, 2018

Hey there, PocketWorm51338! This thread is a bit old. If the above solutions don't help you out, please post up a new thread detailing what you're running into, any error codes or messages you may be receiving, and troubleshooting you've already completed.
This way we can get you the individual support that works best on the forums.

Donniehun

Hi,

The console needs a repair (according to the code you received). To book a repair you can go to
http://myservice.xbox.com or you can contact support on
support.xbox.com/contact-us .

In regards the thread you had and it is locked: the explanation is simple it was old and some one commented on it after a long period of time hence the locked thread.

D

Brian Boudreau

Still no cure for this... I'm about ready to just sell it to Gamestop and be done with it.

Aggie113

Tried everything in that thread already except re-seating the drive. Not sure why that would matter since it's never had issues with reading the drive. Went ahead and did it anyway to no avail. Also, can't download my profile again as it just prompts
me to update xbox Live before it would let me, and we know how well that's working at the moment. Hope you have something more than a generic fix up your sleeve, I would have fixed it myself if the solution was in the standard troubleshooting

Misses Quinzel

Hey there, PocketWorm51338! This thread is a bit old. If the above solutions don't help you out, please post up a new thread detailing what you're running into, any error codes or messages you may be receiving, and troubleshooting you've already completed.
This way we can get you the individual support that works best on the forums.

EggsBoxJuan

Something always worth a shot is to clear any failed system update.

Go to settings system storage. Highlight your storage device and press the following buttons in sequence, LB, RB, X, LB, RB, X

Select yes on the next screen, the xbox will restart and attempt to update again.

If youre using a flash drive or disc to update its critical to only have the $ systemupdate folder on the flash drive or disc, many users extract the contents of that folder instead of the folder with the files inside it.

Unable to update via Live, USB, CD/DVD options