Unable to update games.

Discus and support Unable to update games. in XBoX on Consoles to solve the problem; Hi. For the last few days, I have been unable to update a number of my games (Overwatch, Smite, Ark, etc.). Because of this, the games are unplayable... Discussion in 'XBoX on Consoles' started by Ghost3dx, Nov 15, 2016.

  1. Ghost3dx
    Ghost3dx Guest

    Unable to update games.


    Hi. For the last few days, I have been unable to update a number of my games (Overwatch, Smite, Ark, etc.). Because of this, the games are unplayable and makes it kind of discouraging to think about buying upcoming new games in fear that I may be met with the
    same result. I have tried a number of different things to try and resolve the issue:

    -Hard restart, cleared cache, made sure there was hard drive space, made sure system update was up to date, and tested connection.

    After testing the connection, the Xbox told me that it was a problem on their end. But the strange part is that: Xbox store seems to work. Party chat is working. The Website shows no issue. And one of my friends is experiencing the same problem but all the
    others have no problems.

    I'm kind of at a loss for where to go from here. Any advice would be great.

    :)
     
    Ghost3dx, Nov 15, 2016
    #1
  2. PogoLothoin
    PogoLothoin Guest
    Unable to download game updates

    This is happening to me too, it is so frustrating! I'm also getting signed out of xbox live ever 3-5 god damn minutes (Unless im playing a multiplayer mode.) This is just so annoying. uhg.
     
    PogoLothoin, Nov 15, 2016
    #2
  3. StarKi113R13
    StarKi113R13 Guest
    Unable to update games (Titanfall)

    Hi S0lfire!

    I'm sorry to hear your having this issue, here's some things to try out before considering the offline update.

    Titanfall Disc troubleshooting

    -If you have the game on disc, try uninstalling the game, eject the disc, disconnect from the internet. Powercycle by pressing and holding the power button on the console for 10 sec. Attempt to reinstall the game offline. Once finished, reconnect to Xbox
    Live and launch the game. It will tell you that an update is required, start the update.

    Titanfall downloaded from market place troubleshooting

    - uninstall the game, reset your console by pressing and holding the power button for 10 sec. reinstall Titanfall.

    If none of the above works, then we can try to perform a factory reset on your xbox because there could be corrupted data for Titanfall.
     
    StarKi113R13, Nov 16, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Unable to update games.

    Hey Ghost -

    Hmm. I'm about to throw a bunch of questions at you so hold on to your seat.

    What specifically happens when you try to update your games? Are you able to update any games or is this affecting all games? If it's only specific ones, can you list them all for me please? Is your Xbox One console in "Instant On" or "Energy Saver" mode? And
    are your games on the internal hard drive or an external hard drive?

    I can see that you mention you've tried a lot of troubleshooting steps already, which is good. Have you tried uninstalling a game and reinstalling to see if you're able to update the game then? I recognize that is not an ideal situation however it is worth
    trying. If that doesn't work, the next thing I'd recommend you try is a >>factory reset<< of your console while
    keeping your games and apps.

    Keep us posted!
     
    Miss Bijoux, Nov 17, 2016
    #4
  5. ImAice Win User

    Games unable to update

    Oh, you can try installing one game on your internal storage and see if it updates. I'm afraid in most cases, it has something to do with your external hard drive.
  6. ImAice Win User

    Games unable to update

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    Do you have an external hard drive plugged in to the console right now?

    If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

    Once done, please check if the issue still persist while the external hard drive is unplugged.
  7. Miss Bijoux Win User

    Unable to update games.

    Hey Ghost -

    Hmm. I'm about to throw a bunch of questions at you so hold on to your seat.

    What specifically happens when you try to update your games? Are you able to update any games or is this affecting all games? If it's only specific ones, can you list them all for me please? Is your Xbox One console in "Instant On" or "Energy Saver" mode? And
    are your games on the internal hard drive or an external hard drive?

    I can see that you mention you've tried a lot of troubleshooting steps already, which is good. Have you tried uninstalling a game and reinstalling to see if you're able to update the game then? I recognize that is not an ideal situation however it is worth
    trying. If that doesn't work, the next thing I'd recommend you try is a >>factory reset<< of your console while
    keeping your games and apps.

    Keep us posted!
  8. Elbow Of Gandhi Win User

    Games unable to update

    Thanks Pam, your solution partially solved the issue, however all of the games I'm attempting to update are stored in my external hard drive and therefor I can not update them. I haven't had a problem with my hard drive up until now if the issue is directly linked.
  9. Holobits Win User

    Connected to Xbox Live, but games won't open

    Same issue with Shadows of Mordor. Haven't tried other games. The status update does not reflect unable to use games. Just says unable to purchase. They suffered from a DDoS attack yesterday. Would be nice for a more thorough status update.
Thema:

Unable to update games.

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