Unable to update account from "child" to "adult"

Discus and support Unable to update account from "child" to "adult" in XBoX on Consoles to solve the problem; I'll keep this short My dad and I tried earlier this afternoon to change my account status from "child" to "adult." We logged into his Xbox account... Discussion in 'XBoX on Consoles' started by KrazyDragonYT, Jan 2, 2021.

  1. Unable to update account from "child" to "adult"


    I'll keep this short

    My dad and I tried earlier this afternoon to change my account status from "child" to "adult." We logged into his Xbox account and followed the steps to change it, but every time we changed the defaults to "adult" it would switch back to "custom" after we
    moved to another screen, which means I was still a "child" account. It would not retain the "adult" status no matter what we did. My dad called an Xbox representative earlier, and they said that I'm not eligible to be an "adult" account until I turn 21 (I'm
    20 now).

    Is there any way around this? Or do I just have to wait until I turn 21?

    :)
     
    KrazyDragonYT, Jan 2, 2021
    #1
  2. XBF Nestor S Win User

    Xbox Insider on child's account

    Hey there Seemanator thanks for the update.

    We suggest signing into the adult account and from the adult account give the child account permissions. Go to settings>account>family settings>select the child account>Privacy and online safety and from there select adult settings.

    Once that is done go to the child account and try it again and let us know how it goes!
  3. M3tal Daz3 Win User

    Child purchases

    You can't change a child account into adult. It gets updated automatically from the servers
  4. XBF Brad A Win User

    Taking off the parent account

    Hi Hendo,

    Thanks for coming to the forums. If the account is still a child it is recommended to keep the adult account assigned to the family until the child account graduates to an adult account. If you are an adult and made a child account in error there is

    ways you can prove your age.
    As on Xbox.com you are unable to change the birthdate at all.

    Hope this helps.

    Brad
  5. M3tal Daz3 Win User

    Passage de mon compte enfant en compte adulte

    The update from child to adult account will be in automatic when the servers calculate that the account is 18+ of age. Till then your parental account can give permissions to your child account
  6. M3tal Daz3 Win User

    Passage de mon compte enfant en compte adulte

    The update from child to adult account will be in automatic when the servers calculate that the account is 18+ of age. Till then your parental account can give permissions to your child account
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Unable to update account from "child" to "adult"

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