Unable to test multiplayer connection

I tried the bottom option.

"We were unable to remove this console home xbox associations"

"Please check your connection and try again.

And the network connection is fine, and the multiplayer one stops half way and says it was unable to finish the test.

I tried all these solutions when I first encountered this problem and nothing helped. Yesterday and today I also tried these solutions and again nothing helped. Whenever I test my network connection the xbox tells me "Everything is good

Your console is connected to the Internet". Upon trying to test my connection to multiplayer I am told "unable to finish multiplayer tests

Back up and try the test again. If it still does not work, there may be a problem with your network. (0x0000000000000000)".

Hi Sebi,

Thanks for coming to the forums. When you test your connections are both the network and multiplayer saying they are connected? If they both say that you can try the troubleshoot guide for

unable to connect to live. Try this and let us know.

Thanks,

Brad

Hello ,

Thanks for posting on the Xbox forums. We understand that the Xbox Ones in your house are connecting to your network, but they are unable to connect to Xbox Live. What error message do you see when you test the multiplayer connection in

the network settings of the console? We have a support article that provides solutions for

error messages when testing the multiplayer connection. Be sure to let us know the results
!

For the Multiplayer Connection Test, the error code is 0x0000000000000000 [Full message is: "Back up and try the test again. If it still doesn't work, there may be a problem with your network."]

[Also, if it's worth noting, it says that "Service info is unavailable"]

Connected directly to Cable Modem with Static Public IP , 10 meg down and 1 meg up Xbox one reports 100 % packet loss, unable to pass multiplayer test. Two Xbox one tested same results.