Unable to sync Xbox controller with cloud gaming setup

Karina Hernandez3 · Mar 9, 2025 at 8:12 PM

Hello everyone,

I'm having trouble syncing my Xbox controller with my cloud gaming setup, and I'm hoping someone here can help. I've followed all the usual steps, including updating the controller's firmware and ensuring my Bluetooth settings are configured correctly. Despite this, the device still won't connect properly.

I've made sure my internet connection is stable and other devices are able to access my cloud gaming platform effectively. Can anyone suggest additional troubleshooting steps or settings adjustments that might resolve this issue?

Thanks in advance for your help!

:)

Alvaro A-

Hi Karina,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with Xbox cloud gaming when using your controller wirelessly. I understand that you've tried some troubleshooting steps but none of them worked on your situation.

To make sure that I can provide accurate information, please provide the platform or device where you are playing.

Regards,

Alvaro

XBF Diego M

Hi Ailton,

If you want your progress to sync to your Xbox One then turning on the cloud saves on your Xbox 360 and backing up the data is required. Once that is done and after you download the game on your Xbox One, the data syncs from the cloud and creates the same
save data to your Xbox One. Follow this guide for assistance:
https://support.xbox.com/en-US/games/game-setup/cloud-save-games

Here is a FAQ for Xbox Cloud saves:
https://support.xbox.com/en-US/games/game-setup/game-saves-in-the-cloud-faq

ChiefJoboo

When you save while online, connected to xbox live, your data is synced with the cloud.

All you need to do is sign in on the new console and launch the game and it will say "syncing..." and that is when it downloads your save games.

FAQ about xbox one cloud saves:
https://support.xbox.com/en-US/games/game-setup/cloud-game-saves-faq

ChiefJoboo

You have to be online to sync data with the cloud. Your local save is always saved to your console. If you don't sync to the internet when you haven't in a while, if you somehow lose your saved data you can not sync it back, but you rather get the last synced
data sent to the cloud.

For more info see here:
https://support.xbox.com/games/game-setup/cloud-game-saves-faq

XBF Crystal P

Hi there kostasTT,

Thanks for reaching out. I'm sorry to hear about the issue with syncing saved games. I recommend trying the following articles:

Try this out and let us know the results.

Unable to sync Xbox controller with cloud gaming setup