Unable to swap Microsoft Account

Discus and support Unable to swap Microsoft Account in XBoX on Consoles to solve the problem; I appear to be having issues swapping my Gamertag to a different Microsoft account - I moved a gamertag off of the account I want to switch to which... Discussion in 'XBoX on Consoles' started by CXloud-F7049505-13EA-464E-A4A6-4D582CB6CC4B, Apr 9, 2015.

  1. Unable to swap Microsoft Account


    I appear to be having issues swapping my Gamertag to a different Microsoft account - I moved a gamertag off of the account I want to switch to which went through fine, but when moving the Gamertag to the now blank account, it says I can't do it.

    Anyone have any ideas?

    Do I need to wait 30 days?

    In case it's a factor, the account I want to move to is used on my Windows phone, I have purchased apps, but do not have a billing account as it's billed through my mobile network.

    :)
     
    CXloud-F7049505-13EA-464E-A4A6-4D582CB6CC4B, Apr 9, 2015
    #1
  2. TerrorFields
    TerrorFields Guest
    Unable to swap Microsoft account associated with gamertag

    I mostly play on my Xbox One, but I still have the 360. I'm trying to switch from the family Microsoft account associated with my gamertag to my personal gmail Microsoft account. The only way I found so far is through the 360.

    The live account for the gmail is set up, yet I get "sorry, we can't change your Microsoft account right now" error on my 360. I have been at it since Destiny launched in September, so I've waited plenty of time.

    Anyone else have this problem?
     
    TerrorFields, Apr 9, 2015
    #2
  3. Unable to swap Microsoft account associated with gamertag

    Greeting TerrorFields,

    Sorry no one has been able to respond to you within a reasonable time frame, I hope you have a good new year!

    Let me try help you the best I can. When using the swap method through the 360 you have to take a few things into consideration

    • Your profile must remain on the console for 30 days
    • Your new Microsoft Account set up for the swap must be registered for 30 days
    • Re-downloading your profile within that 30 days will reset the counter.
    Solutions:

    • Wait until your Microsoft Account (For Gmail) is registered for 30 days and leave the profile on the console for 30 days without re-downloading. It might be a bit difficult if you have to recover the Gamertag to your console.
    ALTERNATIVELY

    1. Visit Sign in to your Microsoft account
    2. Verify via a security code to pass security
    3. Add E-mail alias
    4. Add an existing email address as a Microsoft account alias
    5. Verify the (GMAIL) e-mail address you added
    6. Make primary
    7. Remove the old e-mail address (optional, not advised)
    If you would like more information on this please check the link

    http://windows.microsoft.com/en-GB/windows/outlook/add-alias-account

    Please let me know if this information was useful to you

    Regards,

    Dan
     
    DanielGabriel2, Apr 9, 2015
    #3
  4. DanielGabriel2 Win User

    Unable to swap Microsoft account associated with gamertag

    Greeting TerrorFields,

    Sorry no one has been able to respond to you within a reasonable time frame, I hope you have a good new year!

    Let me try help you the best I can. When using the swap method through the 360 you have to take a few things into consideration

    • Your profile must remain on the console for 30 days
    • Your new Microsoft Account set up for the swap must be registered for 30 days
    • Re-downloading your profile within that 30 days will reset the counter.
    Solutions:

    • Wait until your Microsoft Account (For Gmail) is registered for 30 days and leave the profile on the console for 30 days without re-downloading. It might be a bit difficult if you have to recover the Gamertag to your console.
    ALTERNATIVELY

    1. Visit https://account.live.com/names/Manage
    2. Verify via a security code to pass security
    3. Add E-mail alias
    4. Add an existing email address as a Microsoft account alias
    5. Verify the (GMAIL) e-mail address you added
    6. Make primary
    7. Remove the old e-mail address (optional, not advised)
    If you would like more information on this please check the link

    http://windows.microsoft.com/en-GB/windows/outlook/add-alias-account

    Please let me know if this information was useful to you

    Regards,

    Dan
  5. Claxixx Win User

    Microsoft Account Swap

    Anyone?

    Also, could I add an alias to this account and make that my primary account for Xbox and then later on remove the other account?
  6. NoNameMcGee Win User

    Swap live and microsoft account

    the steps may be the same but with the new UI on xbox one the option is no longer there. There is of course a chance there is something I'm missing or didn't notice but I've looked multiple times.
  7. XBF - Evie Win User

    Swapping mojang account to microsoft.

    Hello BenK_968,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are having some issues with Minecraft: JAVA Edition. Let us look into this together to get you back to gaming.

    Please visit the Mojang support article Microsoft Account Migration Issues and FAQ. Your issue is directly addressed within this article. Since this is a migration and entitlement issue, we recommend that you continue to utilize Mojang support for this issue.

    https://help.minecraft.net/hc/en-us/requests/new

    Sincerely,

    XBF – Evie

    Xbox Customer Success Manager

    Microsoft Community
  8. TragicSkies Win User

    Swap live and microsoft account

    Hello sp00fy,

    I've tried these steps previously personally, they are quite a headache actually to do. Although, I do think the steps work quite the same. You do have to make sure the account you are transferring to is atleast 30 days old or you won't be able to do the
    step to finalize it. Hope this helps and continue to ask if you need more help.
Thema:

Unable to swap Microsoft Account

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