Unable to subscribe to any tier of Game Pass

Discus and support Unable to subscribe to any tier of Game Pass in XBoX Sales and Promo to solve the problem; After completing the 2 months for $2 promotion of Game Pass Ultimate, I am unable to subscribe to Game Pass for PC or Game Pass Ultimate. When I try to... Discussion in 'XBoX Sales and Promo' started by AntFurst, Nov 11, 2019.

  1. AntFurst
    AntFurst Guest

    Unable to subscribe to any tier of Game Pass


    After completing the 2 months for $2 promotion of Game Pass Ultimate, I am unable to subscribe to Game Pass for PC or Game Pass Ultimate. When I try to subscribe to either option in the Xbox (beta) app, it asks for my account pin or password, then just goes
    to a black screen. When I try to subscribe to any tier of Game Pass via the website in numerous browsers (Firefox, Chrome, edge, and IE) and across multiple devices (on my android phone, a second Windows 10 computer, and my main PC) I just get a spinning circle
    that never resolves.

    Windows is fully up to date.

    I have tried signing out of my account and signing back in, restarting the device I am on, removing all devices from my Microsoft account, removing and re-adding payment methods, and have even gone as far as resetting my Windows installation. None of this
    has worked.

    Please help. It shouldn't be this hard to pay a company for something...

    :)
     
    AntFurst, Nov 11, 2019
    #1
  2. KingOfTheRen Win User

    Unable to subscribe to any tier of Game Pass

    I checked the Xbox Live Server Status and everything seems to be working fine at the moment, basic question but how is your internet right now? Sometimes for me weather or other issues will cause a weak connection and I'll have problems with heavy internet
    tasks.
  3. AntFurst Win User

    Unable to subscribe to any tier of Game Pass

    Just tried that and same result. Thanks for the suggestion though!
  4. AntFurst Win User

    Unable to subscribe to any tier of Game Pass

    No good. Same issue on mobile data. looks like it may be an issue with my Microsoft account, but i have no idea what I can do about that
  5. Wh4t1sL1fe Win User

    Unable to subscribe to any tier of Game Pass

    You may need to clear cache on browser. And browsing history.
  6. AntFurst Win User

    Unable to subscribe to any tier of Game Pass

    I'll give it a try when I'm out this afternoon. Good idea though. Probably the one variable I am yet to test
Thema:

Unable to subscribe to any tier of Game Pass

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