Unable To Submit A Ban Appeal

Woofngton · Dec 30, 2022

Two days ago my xbox account was permanently banned while I was playing and I received an email from microsoft notifying me of enforcement taking place on my account. I went online to check the enforcement status and it told me the ban was indefinite and it was due to my gamerpic. Personally, I don't believe my gamerpic was worthy of a straight up permanent suspension so I tried to submit an appeal. Unfortunately, the system for some reason just would not submit my appeal no matter what even though it qualifies as eligible for one. I waited a day and went to try again, but instead of showing me my enforcement history, in its place is a red text bar that reads, "Sorry, we can't get notifications right now. Try again later." It has been like this for about a day and it is preventing me from appealing my suspension(screenshot below). I made this account about 2 and a half years ago and have spent nearly 2 grand on it, I would really appreciate getting some help on how to submit a case review since I am currently unable to do so.

:)

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

CarTzy

Hello,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties submitting an appeal. Let me see how I can assist you with this concern.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Use a different browser like Microsoft Edge or Chrome

Clear your browser data, cache and cookies.

Use In-private or incognito mode

Or you may use the link below

How to submit a case review | Xbox Support

Looking forward for you next reply.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ᑎOᗴ, you mention in your description that the ban was permanent, if you received a ban of this kind unfortunately it will not be possible to make an appeal.

.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban or suspension.

Below I leave links that can inform better about the Enforcement

Types of Xbox enforcement actions

https://support.xbox.com/en-us/help/family-onli...

Xbox device suspensions and bans

https://support.xbox.com/en-us/help/family-onli...

Smwutches

The enforcement team are the only ones who handle bans and they do not use the forums. Submitting an appeal is the only way to contact them. If an appeal was already submitted and they denied it, there is nothing else that can be done.

Smwutches

Submitting an appeal is the only possible way to have a ban lifted. If the enforcement team denied the appeal, there is nothing else that can be done.

Unable To Submit A Ban Appeal