Unable to sign into Xbox live error! but you started your game from the Xbox live browser...

It usually says authenticator error like this one

We were unable to sign you in with your Xbox Live account. Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that
your Microsoft account has no Xbox Live Gamertag, or that your account must be updated in some way, such as agreeing to an updated terms of use.

Hello Vaerialis,

I'm sorry to hear about any issues you may be having with signing into the Xbox app on Windows 10.

•Why do I get an error when I sign in? If you get an error or are unable to sign in, there are a few common issues that could be causing this:

1.Make sure you're connected to a network and that you can access the Internet. To test your connection, go to Bing.com in your PC's browser.

2.See if there's an Xbox Live service outage at Xbox Live Status.

3.Sign in at Xbox.com and ensure that your account is in good standing.

4.Check your PC's clock. The clock must match the Xbox Live servers for sign-in to be completed. Your date and time settings for Set time automatically must be set to On.

5.As a final step, try removing the Microsoft account by going to Settings, selecting Accounts and then selecting remove next to the account. Then re-add the account from the account picker when you sign in to the Xbox app.

Hope this helps. Let us know.

Thanks

Brad

Xbox Forum Team

Hi there!

Thank you for coming to the forums today. I'd be happy to help.

Do you have an Xbox Live Gold subscription along with the Game Pass subscription? I've seen that error message occur when an account tries to play an online only game without having the required Xbox Live Gold subscription.

As far as not being able to sign in to Xbox.com it could be the browser you are using. First try clearing the browser history and cookies/cache and try again, and if it still doesn't let you then try a different browser if possible.

If it is still not letting you sign in then I recommend trying to sign in from account.microsoft.com. If you can log into your Microsoft account linked to your Xbox profile, then you will already be logged in when you go over to account.xbox.com or Xbox.com.

Try signing in to Xbox.com on your mobile device for testing purposes.

We'll be looking forward to hearing from you!

I'm sorry to hear about any issues you may be having with

signing into the Xbox app on Windows 10.

If you get an error or are unable to sign in, there are a few common issues that could be causing this:

1. Make sure you're connected to a network and that you can access the Internet. To test your connection, go to
   Bing.com in your PC's browser.
   
2. See if there's an Xbox Live service outage at
   Xbox Live Status.
3. Sign in at Xbox.com and ensure that your account is in good standing.
   
4. Check your PC's clock. The clock must match the Xbox Live servers for sign-in to be completed. Your date and time settings for
   Set time automatically must be set to On.
5. As a final step, try removing the Microsoft account by going to Settings, selecting
   Accounts and then selecting remove next to the account. Then re-add the account from the account picker when you sign in to the Xbox app.

Hi there!

I'm sorry to hear about any issues you may be having with
signing into
the Xbox app on Windows 10. If you get an error or are unable to sign in,
there are a few common issues that could be causing this:

• Make sure you're connected to a network and that you can access the Internet. To test your connection, go to
  Bing.comin
  your PC's browser.
• See if there's an Xbox Live service outage at
  Xbox Live Status.
  

• Sign in at Xbox.comand
  ensure that your account is in good standing.
• Check your PC's clock. The clock must match the Xbox Live servers for sign-in to be completed. Your date and time settings for
  Set time automaticallymust be set to
  On.
  

• As a final step, try removing the Microsoft account by going to
  Settings, selecting
  Accountsand then selecting
  removenext to the account. Then re-add the account from the account picker when you sign in to the Xbox app.
  

Hope this helps. Let us know.