Unable to sign into Windows 10 Store and Xbox App

iAmPimmiCue · Apr 20, 2017

Last night I tried to sign into the Windows 10 Xbox App and it wouldn't let me, even on a different account. This morning I contacted Microsoft support and the guy suggested I uninstall it, so I did. And when I went onto the Store it wouldn't allow me to
download it again until I signed in, but I couldn't sign in with any accounts, it just would not work. I then contacted Microsoft support and they tried remote control, and still nothing. I've tried looking everywhere and did everything short of reinstalling
Windows 10 because I really can not be bothered doing something like that. Anyone have this issue?

:)

Vynnle · Apr 20, 2017

error code (0x409) 0x80070003 Xbox app windows 10 unable to sign in

I am unable to sign into the Xbox app for windows 10, I am met with the error code in the title, I am also seemingly unable to sign into the windows 10 store app and unable to link my email to the mail and calendar app, I have contacted support and we have
been unable to fix the issue and have been recommended to post here.

Holly1958 · Apr 20, 2017

Can't Sign into Windows 10 Xbox

I suddenly can't sign into Xbox on Windows 10 but can sign into my Microsoft account. I wanted to update Caesars Slot Game but can't sign into Xbox. It takes me to store but it won't connect. This app is free.

Jomari Arc · Apr 21, 2017

Hi,

There are several reasons why Windows Store and Xbox App won't log you in even in a different account, in this case some of the components of Windows Store and Xbox App are maybe corrupted or the drivers of your PC needs to be updated. We would suggest you
try the following methods below:

Method 1

Steps on how to clear the cache and reset Microsoft Store on Windows 10:

* Close Windows Store app, if it’s running.

* In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.

* Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.

NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.

*The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Method 2

To isolate the problem with Xbox app, here is a link on how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.

iAmPimmiCue · Apr 22, 2017

Hi,

There are several reasons why Windows Store and Xbox App won't log you in even in a different account, in this case some of the components of Windows Store and Xbox App are maybe corrupted or the drivers of your PC needs to be updated. We would suggest you
try the following methods below:

Method 1

Steps on how to clear the cache and reset Microsoft Store on Windows 10:

* Close Windows Store app, if it’s running.

* In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.

* Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.

NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.

*The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Method 2

To isolate the problem with Xbox app, here is a link on how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.
Click to expand...

I will try that soon, but I talked to support last night and she said to check to see if there was any updats, there was but for some reason it's not downloading it, so I'll try you way after. But I think your way has been done before when one of the support
tried Remote access

iAmPimmiCue · Apr 22, 2017

The not being able to sign into the Store was because I was connected with an Ethernet cable on my Laptop, but I still don't think Windows will update.

iAmPimmiCue · Nov 2, 2018

Fixed it. Turns out it was because I was using a Ethernet for my Laptop, swtiched to Wireless worked.

iAmPimmiCue

The not being able to sign into the Store was because I was connected with an Ethernet cable on my Laptop, but I still don't think Windows will update.

iAmPimmiCue

Hi,

There are several reasons why Windows Store and Xbox App won't log you in even in a different account, in this case some of the components of Windows Store and Xbox App are maybe corrupted or the drivers of your PC needs to be updated. We would suggest you
try the following methods below:

Method 1

Steps on how to clear the cache and reset Microsoft Store on Windows 10:

* Close Windows Store app, if it’s running.

* In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.

* Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.

NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.

*The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Method 2

To isolate the problem with Xbox app, here is a link on how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.

I will try that soon, but I talked to support last night and she said to check to see if there was any updats, there was but for some reason it's not downloading it, so I'll try you way after. But I think your way has been done before when one of the support
tried Remote access

Jomari Arc

Hi,

There are several reasons why Windows Store and Xbox App won't log you in even in a different account, in this case some of the components of Windows Store and Xbox App are maybe corrupted or the drivers of your PC needs to be updated. We would suggest you
try the following methods below:

Method 1

Steps on how to clear the cache and reset Microsoft Store on Windows 10:

* Close Windows Store app, if it’s running.

* In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.

* Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.

NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.

*The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Method 2

To isolate the problem with Xbox app, here is a link on how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.

iAmPimmiCue

Fixed it. Turns out it was because I was using a Ethernet for my Laptop, swtiched to Wireless worked.

baraa zino

windows 10

microsoft store is not even opening
and xbox app sign out me and i cant sign in
please help me

Unable to sign into Windows 10 Store and Xbox App