Unable to sign into the xbox game pass app, help

SixAmpFuze · Jun 17, 2019

Hello for 3 days now ive been trying to sign into the game pass app for windows but I cant. I installed the app (1906) and updated windows to (1903). The app loads and I can click around in the app but I cant sign in with my Microsoft account to link
my ultimate game pass. i click sign in and nothing happens, no error just nothing happens. I tried uninstalling and reinstalling but that did not help and I signed out of the windows 10 store then signed back in but that didn't help. at this point I
don't know what to do. this is not a server issue nor is my pc messed up in any way

:)

RiverTundra1886

same problem but cant sign in to create gamepass

Kimmy_24

Hello! Thanks for your reply. Is this the only game that you're unable to play online? You can also select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed that has game pass.

Carter Shivel

they were unable to help we have determined that it is a problem with xbox services but im signed in to all xbox related apps on my pc yet will still not let me sign in in game

Darhyl Amizola

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox game pass PC. No worries, let me help you sort this out.

Kindly try to confirm if your Xbox game pass for PC is active on your Microsoft account by signing on to account.microsoft.com > services and subscription.

Also, check if the codes were successfully redeemed on your account by signing on to account.microsoft.com > Payment and billing > Order history.

If you're unable to find the codes under Order History, try to check your other Microsoft email accounts' order history.

If you have confirmed that the subscription is active, kindly sign out to all of your accounts on:

Microsoft Store
Xbox app
account.microsoft.com
account.xbox.com

Then resign in again on all apps and websites above and check if you will be able to access your game pass in the Xbox app.

Please take your time and let me know if it works.

Best Regards,
Darhyl

SepiaMX

I would recommend to wait a couple of hours if you just subscribed to Xbox Game Pass ultimate, or refresh the app, sign out and sign back in. The other option is reinstall the app and see if that help.

Happy gaming!

Unable to sign into the xbox game pass app, help