Unable to sign in to profile xbox one

Discus and support Unable to sign in to profile xbox one in XBoX on Consoles to solve the problem; I am unable to sign in to my profile on xbox one. I have done multiple hard resets and cold resets with no luck. I click my profile and the grey box... Discussion in 'XBoX on Consoles' started by MochaKia, Feb 23, 2020.

  1. MochaKia
    MochaKia Guest

    Unable to sign in to profile xbox one


    I am unable to sign in to my profile on xbox one. I have done multiple hard resets and cold resets with no luck. I click my profile and the grey box pops up for my passkey but I am unable to enter it cause its just a blank grey box. This is annoying
    and irritating - I can't even add a new profile - all we get is a grey box popping up and then back to the screen

    :)
     
    MochaKia, Feb 23, 2020
    #1
  2. ZedzUndead Win User

    i wonder if twitch is causing the sign in error

    I agree as well. I was able to sign into xbox one this morning, then I thought I'd try the twitch broadcast feature. Moment I activated my twitch profile to xbox I was unable to sign back into my xbox one profile.
  3. MithrilFlame Win User

    Unable to sign in to profile xbox one

    Sounds like a challenging issue. Something might have gone wrong with either your xbox software, or had changed with your network hardware / internet.

    Best way to test right off is to connect your Xbox to your mobile phone wifi hotspot and see if it lets you sign in there. Make sure you phone is not connected to your home wifi as that would defeat the purpose of trying with a different internet connection.

    You could also take your Xbox to a friend / neighbour and try with their internet (with a different ISP than you).

    If so, that would indicate that your modem / router / ISP / internet is blocking some part that the sign in process needs. Perhaps look into port forwarding for your Xbox, and make sure UPnP is turned on, on your modem router.

    If that also doesn't work, it is possible your Xbox system software has an issue and you would need to try a Factory Defaults Reset from the Xbox System menu. I'd recommend "Transfer" all your games etc to a USB 3 HDD first, because although the Full Reset
    will likely fix it and will not lose any data, there is always a chance you will have to download games etc later. Also if the Full Reset (keeping data) does not fix it, then you will need to try a Full Reset deleting all data.

    As a side benefit, running games from the USB 3 HDD itself is faster than running them from the internal Xbox hard drive, so that's a bonus if you go that path :) That's how I roll...

    Do let us know how you go.
    I can't get in to settings to connect to another wifi or anything ..

    That sounds really difficult, sorry to hear that. You can generally go into the Xbox System settings without having to sign in to any account. Perhaps you can try to turn your Xbox on and not sign in, just go to Settings first. IF it tries to auto-sign in,
    due to it being set up that way by linking your Xbox controller for example, that would make it hard. Try to cancel, if you can. If not, pull the batteries out of all your Xbox controllers and try with either a controller that is not linked, or see if you
    can borrow a friends controller that is not linked.

    Just trying to think of any option that might work for you.

    Also, if you have not yet, it is a really good idea to contact Microsoft Support directly. We do our best to help, but are only gamers like you, not paid Microsoft employees, so we don't have access to as much as staff do.

    Here is a two-for-one link. It has the way to do a factory reset of your xbox, along with the Microsoft Support button also :)

    https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults
  4. MithrilFlame Win User

    Unable to sign in to profile xbox one

    Sounds like a challenging issue. Something might have gone wrong with either your xbox software, or had changed with your network hardware / internet.

    Best way to test right off is to connect your Xbox to your mobile phone wifi hotspot and see if it lets you sign in there. Make sure you phone is not connected to your home wifi as that would defeat the purpose of trying with a different internet connection.

    You could also take your Xbox to a friend / neighbour and try with their internet (with a different ISP than you).

    If so, that would indicate that your modem / router / ISP / internet is blocking some part that the sign in process needs. Perhaps look into port forwarding for your Xbox, and make sure UPnP is turned on, on your modem router.

    If that also doesn't work, it is possible your Xbox system software has an issue and you would need to try a Factory Defaults Reset from the Xbox System menu. I'd recommend "Transfer" all your games etc to a USB 3 HDD first, because although the Full Reset
    will likely fix it and will not lose any data, there is always a chance you will have to download games etc later. Also if the Full Reset (keeping data) does not fix it, then you will need to try a Full Reset deleting all data.

    As a side benefit, running games from the USB 3 HDD itself is faster than running them from the internal Xbox hard drive, so that's a bonus if you go that path :) That's how I roll...

    Do let us know how you go.
  5. AquarrzSudnnym Win User

    Unable to sign in to profile xbox one

    Due to the frequent updates I get I've noticed the same thing whenever I try to input my

    XBOX Passkey before the console has actually finished restarting from a shutdown.

    There is a chime that sounds when the Home screen completes loading, so I wait until I hear the chime before pressing the Nexus button to turn the controller on and start the passkey sequence.
  6. MochaKia Win User

    Unable to sign in to profile xbox one

    this may be because the xbox live service is not available due to server issues I recommend checking the status of xbox live on its official website

    https://beta.support.xbox.com/xbox-live-status
    There were server issues yesterday so we couldn't sign in so checking today and it says everything should be fine - i have the geen check mark yet it still feels like its a server error ...
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Unable to sign in to profile xbox one

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