Unable to sign in, microsoft email address is the same as my already existing gmail address

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please use the Sign-in helper tool. Microsoft provides a tool to help identify and resolve sign-in issues. Go to this link: https://support.microsoft.com/en-us/account-bil...

And then test it with a different device or IP. Kindly sign in on all the available devices you have. If incase it won't work, connect to a different network and check if it works.

Next is to wait and retry by allowing some time to pass and try signing in again. This could allow the rate limit to reset. Give it 30 minutes to one hour in order for all the failed attempts of signing in to refresh.

While waiting,please avoid trying to sign in during that window so that the security lock on your account can reset.

Thank you for your cooperation.

Are you 100% sure that when you reset the password you reset it for the microsoft account and not just the email address? For instance my microsoft account is a gmail email address, but my microsoft account password and my gmail password are two separate
things. If it is a hotmail, msn, outlook or live account then dont worry it is already a microsoft account in which case it would definitely exist.

Double check the spelling of the parental email address and make 100% sure that you are spelling it the same. Try to login on account.live.com with that address.

If it still says it does not exist contact customer support, they will help you out.

You can't really merge two Microsoft Accounts.

If you haven't invested money in the Gmail-Microsoft Account, you could simply back up all your data (i.e. OneDrive, Skype contacts etc.), and delete your Gmail-Micorosoft Account.

After you have deleted that Microsoft Account, add the Gmail address as a sign in Alias to your existing Hotmail Account.

After adding the Gmail Address as a sign in alias, make this the primary sign in email, and restore your OneDrive files to that OneDrive, and add the Skype contacts to that account.

Hello KNightmareFoxy, My name is Khaji I am an independent advisor and I will be happy to help you today.

Yes, it is possible to add another email to your main Microsoft account and make it your primary email address. If you want to add a Gmail email as your primary address, you can follow these steps:

Sign in to your Microsoft account on the official Microsoft website
https://account.microsoft.com
using your current email address and password.

Once you're signed in, go to the "Your Information" or "Account Information" section in your account settings. There should be an option to manage your aliases or email addresses.

Look for the option to add a new alias or email address and follow the instructions provided. In this case, select the option to add a Gmail email.

Follow the steps to add your Gmail email address as a primary alias in your Microsoft account. You may be asked to verify Gmail email ownership to ensure you have access to it.

Once you've successfully added Gmail email and set it as your primary address, you can delete your Microsoft email address if you wish. Please note that deleting your email address from Microsoft may have consequences, such as losing access to services or information associated with that address.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello,

Thank you for your response. It is very helpful.

The existing Microsoft account is currently using my gmail address, not a Microsoft domain email, so that should not be an issue.

I am concerned that if I do not execute the following changes in the right order, I may do irreparable harm.

This is the order that I think I need to perform them in:

1. Remove my daughter from the family group currently associated with this account.
   
2. Leave the Family Group as the current organizer.
   
3. Change the Name, Email address, and Birthday on the Microsoft Account from my Gmail address to my son's Gmail address.
   
   1. Note: He is 11 years old, so I'm not sure if this will result in his account being restricted in any way that my account is not presently.
      
4. Create a new Microsoft Account using my Gmail address (the same Gmail address previously associated with the above account that was changed to my son's)
   
5. Add my daughter and son as family members under the new Microsoft account using my email address.
   

Is that correct?

He recently made some purchases on the account using a gift card. I trust that if I update the Name, Email address, and Birthday, those purchases will still remain available to him.

Lastly, there is an Xbox Game Pass Ultimate subscription currently on my account (my future son's account).

I'm trying to understand the implications of that remaining on the Microsoft account that I plan to update to his Gmail address vs. not renewing that subscription and restarting in on the new Microsoft account that I will create with my Gmail address.