unable to sign in due to forgotten email.

ViaticTeacher92 · Sep 3, 2017

I recently had to do a factory reset on my Xbox One and as i have forgotten my Outlook email i cant log in. I've tried all sorts and most places are asking for the email that i can't remember. Is there any way i can at least get my info so i can get my profile
back ?

This profile that is shown is not the one in question as i somehow created a new profile. Would want my original one back up and running.

Ricky.

:)

bob111111111(2) · Sep 3, 2017

Unable to sign in due to security problem

you can try clearing the system cache 3 times in a row and then try downloading your profile and see can you sign in

Mister Ohnaka · Sep 3, 2017

Unable to sign in due to security problem

Hey WiserTERRY. You will want to post this in the original thread you were talking to Mister Fizzle in.

Smwutches · Sep 3, 2017

Contact support. As long as you can verify you are the owner of the account, they can get you the email.1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

Contact support. As long as you can verify you are the owner of the account, they can get you the email.1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Fl0ydPinkert0n

Hi there,

In addition to the advice given, if you are having issues signing in due to a forgotten password, be sure to visit Outlook.com and click on the Forgotten Password link. From there, steps will be shown on how to make changes.

More info here:
Reset Password

Hope this helps,

L

Yeah, I was going to recommend something similar. Try signing into Xbox.com with the email associated with the Gamertag and password to see if they have any issues (if the password is right, and signs into the correct account).

Dirty Loco

[quote user="doctorburgundy"]i logged in with the only email i ever had[/quote]You need to sign in with the email AND password.

Try signing into your email page using the secret question if you've forgotten the password.

Fragz Deut

This did nothing. Still stuck being forced to login to the account I don't have the password for, and am unable to recover due to "Lack of information"

Clicking sign in with a different microsoft account does nothing but refresh the enter password screen for the email i'm unable to access.

Ben4724

Hi! My name is Ben an Independent advisor and I hope you are doing well.

With regards to your concern, did it happen that your account got hacked when you recovered it? Or is it just due to a forgotten password?

If it is just a forgotten password, possible that you are signed in on a different email address and your gamertag is associated not on the Google account but a different one.

Have you somehow tried to check your other email addresses via https://account.xbox.com/profile page? If you are signed in to the right account, it will then show your gamertag and other record of your account.

Looking forward to hearing back from you so we can further assist.

Kind regards,

Ben

unable to sign in due to forgotten email.