Unable to sign in/add account

DeltaDragon657 · May 6, 2018

So I'm unable to sign in, I keep getting a 0x80a40019 error code. I've tried restarting the console, hard resetting it, but it connects to my internet just fine with no problems.

:)

FatSkydiver7764 · May 6, 2018

Can't add account to sign in. Deleted it and forgot guest pass key. Now what?

So I deleted my one and only account on my xbox one.

When I try to re-add my account and sign in, I am unable to get past the guest key

Is there any way I can get my account back on my Xbox?

WavierRaccoon97 · May 6, 2018

Unable to sign in to account

I am unable to sign in to my account as I cannot receive the security code as both my email address and phone number used to set up the account are no longer in use. Please help

Mister Getafix · May 6, 2018

Hi there!

Let's be sure to
remove your profile from the console, then power the console down and unplug it for about 5 minutes, and finally power it back on and try to sign back in.

Post back and let us know how that goes!

Mister Getafix

Hi there!

Let's be sure to
remove your profile from the console, then power the console down and unplug it for about 5 minutes, and finally power it back on and try to sign back in.

Post back and let us know how that goes!

Larusso Fr

I am unable to attempt to add a new account or sign into a new account. I can sign into accounts already on my Xbox

TylerSawyer2

I have done the power cycle abd it didnt work

stephencameron1

this is a widespread problem that noone knows how to solve it seems every reboot has been tried it simply wont allow adding profile or sign in at the point you should be asked log in details its going backntonadd profile after 10 seconds

XBF Ezra G

Hello TylerSawyer2,

Thank you for your post. I understand you are experiencing an issue with your Xbox One not allowing you to add your profile. To troubleshoot this, please try performing a

power-cycle on your console.

Please let us know how this goes.

Unable to sign in/add account