unable to shut down / restart my console

Same thing just happened to me. Don't know how to fix. Did Microsoft fix it for you?

I was able to install and play the game, however after saving the progress and shutting down the xbox i was unable to play dead rising 3 as well. But after i restarted the xboxone console i was able to play the game. No restore to factory setting in this
case. My smart glass would not connect either but after restarting the console it connected successfully. I simply changed the Xbox system name to force a restart.

If you're unable to access the guide or if the console appears to be frozen, press and hold the
Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the
Xbox button on the console again to restart. Try to launch the app again.

You are unable to turn it on manually? If you can try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for
5 minutes. Plug the power cord back in and restart the console.

You mean shutting down my console and turning it back on before restarting the download? Yes I tried that