Unable to send messages (confirmed NOT enforcement suspension) Need help!

Discus and support Unable to send messages (confirmed NOT enforcement suspension) Need help! in XBoX on Consoles to solve the problem; I've read all the related support articles and spoken in multiple occasions to ambassadors, no solution provided. 4 full consecutive weeks of being... Discussion in 'XBoX on Consoles' started by FLLN97, Dec 18, 2016.

  1. FLLN97
    FLLN97 Guest

    Unable to send messages (confirmed NOT enforcement suspension) Need help!


    I've read all the related support articles and spoken in multiple occasions to ambassadors, no solution provided. 4 full consecutive weeks of being completely unable to send private messages via Xbox Live or the Windows Xbox App, error displayed simply says "message
    didn't send"    .

    enforcement.xbox.com states "This (type of) suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice messages, video communications, Skype
    on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days."

    This is clearly not the case for me, and the only thing blocked is text messages, and not other communication features.

    Everything seems to suggest this is NOT due to an enforcement action, I have never received any e-mails regarding a suspension and my activity history reads clear in the enforcement site (which is why I can't even submit a Case Review). I can connect
    to Xbox Live without problems, the internet connection is fine, I do not have a banned friend's profile as main account for my xbox, and I do not have any clue whatsoever as to why this is taking so long to get fixed.

    Would really appreciate help from anyone, I don't understand why this is happening.

    Unable to send messages (confirmed NOT enforcement suspension) Need help! [​IMG]

    :)
     
    FLLN97, Dec 18, 2016
    #1
  2. InnerPlace40300
    InnerPlace40300 Guest
    Unable to send messages

    I created a new account and tried sending a message to another player but it would not send. NEED HELP. I contacted xbox support who said to post here. I was given this reference number 1375273626.
     
    InnerPlace40300, Dec 18, 2016
    #2
  3. InnerPlace40300
    InnerPlace40300 Guest
    Unable to send messages

    I have been in contact with them. They said to post her and quote the reference number so a moderator could help.
     
    InnerPlace40300, Dec 18, 2016
    #3
  4. InnerPlace40300 Win User

    Unable to send messages

    The reference numbers are only used by support you will need to contact them to find out if they have any follow-up information. http://support.xbox.com/en-US/contact-us

    Good Luck!!
    I have been in contact with them. They said to post her and quote the reference number so a moderator could help.
  5. EggsBoxJuan Win User

    Unable to send messages on Xbox.com

    How ironic is this, having spent most of the morning answering posts here in the support forums I now find myself with what I suspect is a communications suspension here on xbox.com. Luckily it's not a major issue for me but still it's a bit of a nuisance.
  6. HeroicTrigger Win User

    Unable to send messages

    So, I got on and tried to message someone but it would not go through. When I restart my Xbox, it shows that it went through. And it actually didn't because I never got an invite notification. I need help badly to fix this issue with my console.
    Hi there,

    Make sure that your settings on your Xbox console are adjusted to your preference, if you are having trouble with notifications. Visit support.xbox.com to find out how to access your console settings.

    Good luck and happy gaming!
  7. Smwutches Win User

    Can´t send messages

  8. Fllufybearkills Win User

    Unable to send messages

    Its been a month now please help
Thema:

Unable to send messages (confirmed NOT enforcement suspension) Need help!

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