unable to send messages - child account

Discus and support unable to send messages - child account in XBoX on Consoles to solve the problem; My son has only been playing on xbox live for a couple of weeks. He has one friend he is trying to send messages to and we get the message unable to... Discussion in 'XBoX on Consoles' started by Renget, Jan 14, 2017.

  1. Renget
    Renget Guest

    unable to send messages - child account


    My son has only been playing on xbox live for a couple of weeks. He has one friend he is trying to send messages to and we get the message unable to send message. I have checked all the privacy settings and I am totally at a loss as to why he can't send
    messages. He has not been able to send a single message, but receives them.

    :)
     
    Renget, Jan 14, 2017
    #1
  2. Mister Taurus
    Mister Taurus Guest
    Child account cannot send messages

    Hi there,

    We're sorry to hear about this experience as the accounts should mirror each other. We're glad that you were able to figure out the root of the issue and we're even happier to hear that your child will now be able to communicate with their friends. Happy
    gaming!
     
    Mister Taurus, Jan 14, 2017
    #2
  3. KinglySheep8210
    KinglySheep8210 Guest
    Child account cannot send messages

    I finally managed to fix this issue on a hunch. I logged into my Microsoft (adult) account and the child account.. Note: NOT xbox live profile, but Microsoft accounts.

    On the top menu, select 'Your info' which is between 'Account' and 'Privacy'.

    Next, click on 'Edit Country/Region'.

    Even though the MS support pages say that some of the information is optional, make sure you fill in every field, dob, gender, country/region, county and time zone. Do the same for the child account. Now recycle the xbox and login with the child account.
    Messaging and invites is now working.

    This was for a child account who was new to the world of xbox and never sent a message before. Hence suspensions and enforcement did not apply. This is a bug, and a bad one, as it prevents enabling child accounts to use the platform safely. I can guess and
    understand why some people let young children use adult accounts. The support was worse that awful. I wasted two days trying to get advice from Microsoft under terrible channels, text chat, akin to cutting my lawn with a nail scissors. Professionally, I moved
    away from Microsoft OS to Linux almost 20 years ago. They still have much to learn, but I am happy to post this text if it help other parents.
     
    KinglySheep8210, Jan 14, 2017
    #3
  4. KinglySheep8210
    KinglySheep8210 Guest

    unable to send messages - child account

    I'm the same. Support has been awful. How did you resolve this?
     
    KinglySheep8210, Apr 6, 2018
    #4
  5. KinglySheep8210 Win User

    unable to send messages - child account

    I'm the same. Support has been awful. How did you resolve this?
  6. Mister Taurus Win User

    Child account cannot send messages

    Hi there,

    We're sorry to hear about this experience as the accounts should mirror each other. We're glad that you were able to figure out the root of the issue and we're even happier to hear that your child will now be able to communicate with their friends. Happy
    gaming!
  7. KinglySheep8210 Win User

    Child account cannot send messages

    I finally managed to fix this issue on a hunch. I logged into my Microsoft (adult) account and the child account.. Note: NOT xbox live profile, but Microsoft accounts.

    On the top menu, select 'Your info' which is between 'Account' and 'Privacy'.

    Next, click on 'Edit Country/Region'.

    Even though the MS support pages say that some of the information is optional, make sure you fill in every field, dob, gender, country/region, county and time zone. Do the same for the child account. Now recycle the xbox and login with the child account.
    Messaging and invites is now working.

    This was for a child account who was new to the world of xbox and never sent a message before. Hence suspensions and enforcement did not apply. This is a bug, and a bad one, as it prevents enabling child accounts to use the platform safely. I can guess and
    understand why some people let young children use adult accounts. The support was worse that awful. I wasted two days trying to get advice from Microsoft under terrible channels, text chat, akin to cutting my lawn with a nail scissors. Professionally, I moved
    away from Microsoft OS to Linux almost 20 years ago. They still have much to learn, but I am happy to post this text if it help other parents.
  8. KinglySheep8210 Win User

    Child account cannot send messages

    Just to add to this post. I managed to get support from an Ambassador. I was instructed that child accounts are not allowed to send messages over xbox live, even with friends. When I challenged this based on the considerable and comprehensive family protection
    developed by Microsoft for child users I was told to read the Microsoft’s Code of Conduct Explained for Xbox Live Customers https://www.xbox.com/en-US/legal/codeofconduct

    Sending messages for the child account still an issue.
  9. Kiss The Cutie Win User

    can't send messages or join parties!

    I can't send messages i keep trying and it says "unable to send message" so i get on my brothers account and he can send messages -.- whats going on?
Thema:

unable to send messages - child account

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