Unable to send message

magelord4100 · Dec 7, 2016

I have been unable to send messages on my Xbox and the Xbox mobile app for two months now. I have tried going to the security settings for my account and nothing has changed. Any suggestions?

:)

Sukhoi Wolf · Dec 7, 2016

unable to send messages

Ever since the Xbox One servers have gone up I've had trouble with messages and other service problems on my Xbox 360. Yeah the One is great, but Microsoft, don't forget about the 360, in which I don't spend $60+ a year on service that requires me to try
10+ tries to send a message. This is absolutely ridiculous.

casy25 · Dec 7, 2016

Unable to send messages

I never had a problem sending messages until about 3 days ago. Now when I try to send one I get a Validation Error message about making sure my privacy settings are set to allow messaging. So I go into xbox.live and look at all my settings, which have
never changed, and see that they are set to allow messaging, but I still can't message.

Mister Mascot · Dec 8, 2016

Hey there magelord4100,

Can you please provide us a few more details on this? Are you using an Android, iOS or Windows Phone to send and receive messages? Which version of the Xbox App are you using and what is the OS version and Make/Model of the phone you're using. Also be sure
to check and make sure that the iOS, Android or Windows Phone app is fully up to date.

Let us know!

InnerPlace40300

The reference numbers are only used by support you will need to contact them to find out if they have any follow-up information. http://support.xbox.com/en-US/contact-us

Good Luck!!

I have been in contact with them. They said to post her and quote the reference number so a moderator could help.

{Parity}

The reference numbers are only used by support you will need to contact them to find out if they have any follow-up information. http://support.xbox.com/en-US/contact-us

Good Luck!!

Sukhoi Wolf

Ever since the Xbox One servers have gone up I've had trouble with messages and other service problems on my Xbox 360. Yeah the One is great, but Microsoft, don't forget about the 360, in which I don't spend $60+ a year on service that requires me to try
10+ tries to send a message. This is absolutely ridiculous.

Radio-[xboxvenue]

same issue ,has your aaccount been fixed?

So sorry didn't get back to you soon, and the account still hasn't been fixed 3 weeks later. I can send messages in any other imaginative way. Smartglass, xbox.com, 360, 360 backwards compatibility... just not through the Xbox One side guide. I have pretty
much stopped playing for the last little bit if the fix ever happens. I am annoyed about this and they wont escalate me.

Mrs Sweetcorn

Not sure if you're having the same problem but I had something similar happen.

My friend was "offline" and I could not join his game, even though he sent an invite.

He had to be shown as online before it worked.

Unable to send message