Unable to send and see chats on minecraft for ios

I play minecraft on my ipad, and i play on servers (usually The Hive.) I noticed that a month or two ago i was unable to see the chats that people would send in game. i tried to send chats to my friend and they couldn't see mine. I'm not muted/suspended
on the server do that's not the issue. i have made sure my settings are allowing it, i followed the instructions from a support person in live chat but the chats still don't appear. i don't know why this is happening, and i really want to be able to talk to
people on Minecraft again.

:)