Unable to select Xbox One as home console

Discus and support Unable to select Xbox One as home console in XBoX on Consoles to solve the problem; Hi there, I have bought a new Xbox One and I never have owned a console before. When I go to personalization settings and try to set my Xbox as home... Discussion in 'XBoX on Consoles' started by Amon Asgaroth, Jun 17, 2019.

  1. Unable to select Xbox One as home console


    Hi there,

    I have bought a new Xbox One and I never have owned a console before. When I go to personalization settings and try to set my Xbox as home console it says that I can set that 5 times more but when I try to confirm the assignment a popup opens with "An error
    has occured. Please try again later.". Unfortunately it doesn't go away after a couple of days and seems to be specific to my account, because when I have connected my fiancees account she can set and unset the console as "home" flawlessly. The recent Xbox
    update also didn't help.

    What are my options and how could I resolve it? Perhaps one can set the console as home through a website or something?

    Couldn't find the direct Xbox support e-mail so I'm posting here.

    Sorry for my English (I'm from Poland).

    Looking forward to your help Unable to select Xbox One as home console :)

    :)
     
    Amon Asgaroth, Jun 17, 2019
    #1
  2. LegoNinja187 Win User

    Unable to select Xbox One as home console

    There is a live chat option that you could try
  3. Amon Asgaroth Win User

    Unable to select Xbox One as home console

    Now also tried to delete that xbox from that list, delete my account from the console, add it again and tried setting as home console again.

    Still the same error.
  4. Amon Asgaroth Win User

    Unable to select Xbox One as home console

    Hi,

    Thanks for your reply.

    Unfortunately it seems that something went wrong in my case then. First of all, the screen shows the option to set a home console, not to unset it like when I tested how this works on other accounts. And the most important thing: game sharing doesn't work.
    No one from my family can access my games if I am not logged in.

    Also "unknown error" is unlikely a planned response for the home console being already set :)
  5. Amon Asgaroth Win User

    Unable to select Xbox One as home console

    It is present on the devices list in https://account.microsoft.com/devices/ like any other device, but it still doesn't allow my family members access games without me
    logging in.

    Also when I tested that "set as home" functionality on other account the settings page for that account did say that the console was set as home and you could cancel it. It doesn't do that in my case, just throws generic "could not save, please try again
    later" messages on every attempt.
  6. Amon Asgaroth Win User

    Unable to select Xbox One as home console

    Yes, tried that now. Unfortunately doesn't help.

    Also tried deleting (not logging out) my account from the console, restarting and adding it again. Still no go.
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Unable to select Xbox One as home console

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