Unable to see Minecraft in my purchased games

Discus and support Unable to see Minecraft in my purchased games in XBoX Games and Apps to solve the problem; Hi, I was able to find the email receipt for purchasing Minecraft Windows 10. But I am unable to download it or see it in my purchases. How can I get... Discussion in 'XBoX Games and Apps' started by Dpak77, Jan 15, 2022.

  1. Dpak77
    Dpak77 Guest

    Unable to see Minecraft in my purchased games


    Hi, I was able to find the email receipt for purchasing Minecraft Windows 10. But I am unable to download it or see it in my purchases. How can I get it back? TIA

    :)
     
    Dpak77, Jan 15, 2022
    #1
  2. Francia J. Win User

    Unable to see Minecraft in my purchased games

    Hi Dpak77, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    You may have purchased it on a different Microsoft account of yours so please try to access other Microsoft account that you may have used it in getting the game.

    Make sure to sign in to https://account.microsoft.com/billing/orders.
  3. iTsFx Win User

    I can no longer play Minecraft because it appears that my xbox account has been disconnected from my microsoft account. (PC)

    If you previously migrated your Mojang account to a Microsoft account and were able to play Minecraft, but now cannot access the game after logging in with your Microsoft account, there may be a few things you can try to resolve the issue.

    Check if you are using the correct Microsoft account: Double-check that you are logging in with the same Microsoft account that you used to migrate your Mojang account. If you have multiple Microsoft accounts, try logging in with each of them to see if one of them has access to your Minecraft game.

    Contact Minecraft Support: If you are still unable to access your game, contact Minecraft Support for assistance. They may be able to help you locate your game or provide further guidance on how to resolve the issue.

    Check your purchase history: If you previously purchased Minecraft on your old Xbox account, you may be able to find a record of the purchase in your Microsoft account purchase history. Log in to your Microsoft account and go to the "Payment & billing" section to view your purchase history. If you see a record of your Minecraft purchase, you may be able to use it to restore your game.

    Transfer your old Xbox account: If you are unable to locate your Minecraft game using the above methods, you may be able to transfer your old Xbox account to your new Microsoft account. Contact Xbox Support for assistance with this process.

    Keep in mind that if you purchased Minecraft before migrating your Mojang account to Microsoft, you should still have access to the game on the old account that you used to purchase it. If you are unable to access this account, try resetting your password or contacting Mojang Support for assistance.
  4. XBF - Tali Win User

    Minecraft needs game pass to play but I already own the game.

    Hello GreekGod28Zeus,

    We are unable to generate codes and will be unable to process your request. You can purchase a new license of Minecraft at: Buy Minecraft | Xbox

    If you have any troubleshooting questions, please create a new thread.

    Thank you,

    -Tali
  5. Wiggymommy Win User

    Nintendo Switch- Minecraft Store- Xbox gamer tag games missing

    Hi Chris, I do not see any of the games I purchase in my order history in the link you provided. I bought minecraft store content. I bought world templates through the minecraft store. All the worlds that were created with those templates are still showing
    in the minecraft game but those worlds are locked now and the minecraft store is showing that I need to "re" buy the templates I purchased over the last couple of years. Although I do not see the games in the link to my Microsoft Account I do see where I purchased
    minecraft coins through Nintendo for the purchase of Minecraft Store items. I am not sure where to go from here.
  6. ma'amthisisawendy's Win User

    Minecraft = Unable to see purchases + all Minecoins are gone.

    Ah, thank you for your help. Hopefully it does get solved.
Thema:

Unable to see Minecraft in my purchased games

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