Unable to see Minecraft coins

CraftiestBear3 · Jul 1, 2017

I bought some Minecraft coins in Minecraft PE on mi iPhone, but I dont get any coins. My purchase when through and I have payed through app store, but it still says 0 coins in Minecraft. What have I missed? How do I get access to my coins?

:)

jackdoc9813 · Jul 1, 2017

Minecraft PE bugged/glitched out and stole $6 from me.

This has happened to me as well. Can't see coins in Minecraft PE (IOS), Apple charged me, coins not in Microsoft account purchase history. Apple says talk to Microsoft/Mojang but can't find how to report problem.

chichi171010 · Jul 1, 2017

Exchanging account credit for Minecraft coins

Hi,

I bought a Xbox digital gift card which I've redeemed on my account with the view of exchanging for Minecraft coins for my daughter. But I haven't found a way of buying Minecraft coins with my credit.

She plays Minecraft with the Minecraft CE app. Does anybody know of a way of converting a credit into Minecraft coins?

Many thanks.

jackdoc9813 · Jul 4, 2017

This has happened to me as well. Can't see coins in Minecraft PE (IOS), Apple charged me, coins not in Microsoft account purchase history. Apple says talk to Microsoft/Mojang but can't find how to report problem.

Mister Mascot · Jul 5, 2017

Hey there CraftiestBear3 and jackdoc9813,

You'll want to get in touch with our chat/phone teams for more help with this. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

coyt77 · Nov 2, 2018

Hey there CraftiestBear3 and jackdoc9813,

You'll want to get in touch with our chat/phone teams for more help with this. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.
Click to expand...

I ran accross this issue earlier today and the link that is provided for the phone team just sends me to a blank page I know this should not be so i decided to look this up and report it as a bug which it could be in the Beta editions at this point. i will
try the phone team if i can get the phone link to work because this needs to be fixed and it very well could be a bug in the coding as well. just covering what i can see at this point.

Mister Mascot

Hey there CraftiestBear3 and jackdoc9813,

You'll want to get in touch with our chat/phone teams for more help with this. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

coyt77

Hey there CraftiestBear3 and jackdoc9813,

You'll want to get in touch with our chat/phone teams for more help with this. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

I ran accross this issue earlier today and the link that is provided for the phone team just sends me to a blank page I know this should not be so i decided to look this up and report it as a bug which it could be in the Beta editions at this point. i will
try the phone team if i can get the phone link to work because this needs to be fixed and it very well could be a bug in the coding as well. just covering what i can see at this point.

jackdoc9813

This has happened to me as well. Can't see coins in Minecraft PE (IOS), Apple charged me, coins not in Microsoft account purchase history. Apple says talk to Microsoft/Mojang but can't find how to report problem.

jackdoc9813

This has happened to me as well. Can't see coins in Minecraft PE (IOS), Apple charged me, coins not in Microsoft account purchase history. Apple says talk to Microsoft/Mojang but can't find how to report problem.

PalmettoBling

I would recommend reviewing the purchase history of the account the coins were redeemed for to make sure there are no issues listed there. You can check that at the
Microsoft Account page under Payments & Billing > Order History. You should see the redemption of the code and coins in that list.

This page here has a FAQ
for the Minecraft Marketplace with different topics such as "I tried to use Minecraft Coins to make an in-game purchase, but something went wrong. What should I do?" and "I didn't receive the Minecraft Coins that I purchased. What should I do?" that
might be helpful in pointing you in the right direction.

I'd also check purchases from within the Minecraft Marketplace to see if anything was accidentally purchased?

Let us know if you have any questions, or if those links don't help resolve your issue.

Unable to see Minecraft coins