Unable to request a call foe account support.

D2AC x legacy · Jul 24, 2022

I need a call from Microsoft to unlink my ea/origin account from my xbox live account, the ea account that has my xbxox account was deleted due to inactivity. Iv spoken to ea about this and they can't help as they don't have any information on the account because it's deleted. Requests for call backs with Microsoft contuines to give "somthing went wrong on our end" error. Very frustrating.

:)

D2AC x legacy

The only thing I keep getting told by EA is to sign in using the disabled email and it will auto reactivate. Thing is I have no idea what email it is. Xbox and ea can't give me the actual email. Iv loged into every single account and none have my xbox linked.

Nursemorph

Well, according to EA's own FAQs, it may be possible to restore a deleted account:

https://help.ea.com/en/help/account/close-ea-account/

Scroll to near the bottom and there is a "Restoring deleted accounts" section.

Beyond that, this thread may or may not be useful...it seems to be more aimed at restoring an account without access to the email but it still may be useful:

https://answers.ea.com/t5/EA-General-Questions/Unlinking-Dormant-deleted-Account-from-Xbox-without-old-email/

Either way, unfortunately, the only way to unlink it is from EA's end of things.

D2AC x legacy

EA said it was deleted for inactivity.... am I reading it correctly? You saying my xbox account is basically permanently locked from using xbox pass and ea and origin. When trying to link my account to these services it says randome email I dont own @xx.com is disabled. I was told by EA to contact Microsoft.

Lucas Lauer

You are free to contact Xbox support, but I'm sure they would not be able to unlink it. Your Xbox account is linked on EA servers, not Microsoft servers, so Microsoft or Xbox support cannot access it.

Lucas Lauer

Hello, D2AC. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

You can also request to chat with Xbox support instead of a callback, but I'm almost sure Microsoft/Xbox support will not be able to help you with this.

The only way to unlink the accounts if the EA account is not really deleted is to go to the EA website (https://signin.ea.com/) and try to sign in with your Xbox profile (by clicking on the Xbox logo on the sign in page). If you are able to sign in, just go to Connections and remove your Xbox profile from there.

If the account is really deleted, you will not be able to unlink them. Sorry about that.

Feel free to ask back any questions.

Unable to request a call foe account support.