Unable to renew my account subscription

When you purchase gold through Xbox it turns on auto-renewal. If you don't turn it off and your subscriptions renews but they are unable to charge you, they suspend your account until you pay for that new subscription that started.

you will be unable to play until subscription is renewed.

So 2 1/2 years later and nothing has changed. I was unable to renew my Gold subscription using my on-file credit card, I was unable to renew using a prepaid card, and when I called/chatted with MS support I was told "Oh well, too bad but you will have to
wait until your current subscription expires before you can renew." So there may be a "verified answer" above, but that is certainly not a verified solution.

Hi Luis,

Thanks for reaching out to the forums. To answer the question if sub will cancel. The issue with this is if auto renewal is on. As you are unable to get into the account if the renewal is on, you cant disable it so it will keep charging. If it is not on
auto renew then yes it will basically suspend the subscription after a period of time of no payment.

Hope this helps.

Brad

Just to confirm, are you still unable to turn off the auto-renewal of the subscription?