Unable to renew membership

GREENY 2008 · Feb 21, 2014

Ive lost my five year tenure badge due to not being able to renew membership through a pre paid code everytime i entered the code it said you already have a membership and would not let me redeem code ! Resulting in me losing my five year tenure on my
profile page

:)

Raiden Tal · Feb 21, 2014

Xbox.com web site error code: Xbos-0x80169CF9 f2f14ed2-1d36-4c72-91ab-20f7ccd523ae 2014/12/17 - 01:23:47 UTC

Unable to renew XBOX Live Gold membership by credit card or by pre-paid microsoft card. What do we do if membership runs out and still can't renew online?

BONKERS 2FI · Feb 21, 2014

Xbox One error code: 50294a7832fc43e69d9c5499e13cf489

Im trying to renew my gold membership with a pre paid code.but im unable to.

ardl · Feb 21, 2014

Have you tried redeeming the code online instead? When you're logged in head over to

account.xbox.com/.../RedeemCode and give it a go.

If the same thing happens then it's worth having a chat with Microsoft support so they can look into why the code hasn't worked. You can chat with them on
support.xbox.com/.../contact-us and selecting the 'My Account' then 'Manage Membership' options.

ardl

Have you tried redeeming the code online instead? When you're logged in head over to

account.xbox.com/.../RedeemCode and give it a go.

If the same thing happens then it's worth having a chat with Microsoft support so they can look into why the code hasn't worked. You can chat with them on
support.xbox.com/.../contact-us and selecting the 'My Account' then 'Manage Membership' options.

SpyN3T

im still unable to spend money i ran out of gold membership and Im not spending money out of my creditcard to renew it when I have 65$ + on my xbox live acc.

Smwutches

That code usually means you have some sort of billing violation. Go to
https://billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, you'll need to call support and talk to billing.

PR1NCE DARKNESS

Important At the end of the first (free) month, membership automatically renews to a paid membership that renews monthly by default. The membership will renew to the payment method that was added to your account. If you don’t want the membership to
renew, you must turn off automatic renewal. You can read more on the Free Xbox LIVE Gold Trial - Xbox Support

Page here.

HassanB

Hi,

If you're unable to cancel the automatic renewal on your music pass then please visit this page
here.

Click "My account", under "Xbox Music Pass Membership" click "Cancel your Xbox Music Pass Membership". Follow the instructions on that page below.

Unable to renew membership