Unable to remove Xbox music devices

I've been trying to remove a computer from my device list and after selecting 'Remove' it is removed from the list. Then I click on 'Done'. However, the device is never removed. If I go back to the page, the device is listed again. Yes, I know only one device
can be removed every 30 days. I have not tried to remove any other devices in the past 30 days and I am only trying to remove this one device (a PC). This is preventing from adding music to my new PC which I want to add to the list.

:)

 

Error 803c0008 when trying to play streamed or downloaded episodes in Xbox Video

Sounds like you hit the nail on the head Pgarm.

If you would like to remove one of those devices, here is our
Xbox Music Pass for devices article.

Let us know how that goes, or if you have anymore questions.

 

Number of Devices for XBox Music Pass

Hello

View devices that are associated with your Xbox Music Pass

Here’s how to see which devices you’ve associated with your Xbox Music Pass:

On your Windows 8 computer:

1. Start Xbox Music and sign in.
2. Open the charms bar by swiping from the right (on a tablet) or placing your cursor in the upper or lower right-hand corner of your screen.
   
3. Click or tap Settings, select Account, and then select Manage Music Pass Devices.
   

On your Windows Phone:

1. Open Internet Explorer and go to Xbox.com.
2. Sign in with your Microsoft account.
3. Tap Settings (upper right-hand corner of the screen).
4. Tap My account.
5. Tap Manage Music Devices.

Change the devices that are associated with your Xbox Music Pass

To remove a computer or device from your Music Pass

Open your account. (For information about how to do this, see the “View devices that are associated with your Xbox Music Pass” section.) Then, click Remove next to the name of the computer or device.

To add a Windows 8 computer or tablet to your Xbox Music Pass

Download an Xbox Music Pass item from the Xbox Music Store to your computer. It will be added automatically.

To add a Windows Phone to your Xbox Music Pass

Sync an Xbox Music Pass item you downloaded from Xbox Music Store to your device. It will be added automatically.

 

I'm having the same issue.

 

Same issue here. In fact, the reason I am maxed on devices is that I had to reset my phone once (which is now listed twice) and I just reset my Surface RT - the old one is still here (as a "ghost") and I now can't sync with it sync I reset it. Can't remove
either the old version of the phone or surface. Devices are the same, just reset them.

 

Hey, guys! I'm sorry to see that so many of you are being affected by this. We are currently aware of an issue with being unable to remove devices on the site right now. To remove devices, you will want to

contact us to chat with an Xbox Music chat agent. They should be able to get you fully sorted out.