Unable to remove my child from an unknown family group

Hi， KevJH80

Welcome to Microsoft Community.



According to your description, you cannot remove your child from an unknown family group.



Is the account on the left an account of one of your children?



At this time, you should log in to the account of the family organizer on the right (do you know this account?). Only the organizer has the authority to remove the child account of the family group. The child account itself cannot leave the family group by itself.



We guess that you may have logged in to the wrong account and invited your child to join the family group.



Please note that if you do not have permission to log in to the organizer account on the right, you may need to create a Microsoft account for your child again.



Waiting for your latest progress, and we will continue to provide you with help and support.



Best Regards,

Logan | Microsoft Community Support Specialist

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Geri M, recommends the following steps for a solution.

It sounds like you are having trouble removing a child from a family group and at the same time you as the organizer.

Let us check this together and resolve it to help your concern.

To remove a child from a family group, you must:

Click Manage my child's profile information and find your family member.

Select Remove consent for this child's account.

Return to the family group.

Click More options below the family member you want to remove from your family group.

Select Remove from family group > Remove.

Only family group organizers can remove family members. Leave the family group or remove members - Microsoft Support.

Information source (credits):
https://answers.microsoft.com/thread/236c76f7-8cfb-4499-9b6f-676d1238f279

Best regards,
Marvina.

Hello DaneQq,

Thank you for posting in Microsoft Community.

Based on your description you're having trouble removing your child from the wrong Microsoft Family group. To remove your child from the family group, you will need to sign-in to the Microsoft account that granted consent for your child to join the family group. If you are the only adult on the account, you should be able to remove your child from the family group.

We would like to make sure we understand your concern correctly. Can we confirm if both of your accounts are an organizer of Microsoft Family?

Since you are getting this error message, you may need to access the Microsoft Family site on an InPrivate window or different browser. Please check if both are organizer and from what account your child/children were invited and added.



If you're still unable to remove your child from the family group, please let me know the answer to our question above.

Sincerely,



Microsoft Community Moderator

To remove child account follow this procedure: Remove members from your family group

Here are the instructions on how to remove someone or remove yourself from a family group https://beta.support.xbox.com/help/family-online-safety/child-accounts/remove-family-member