Unable To Remove A Follower

I have been directed to post here while speaking with a rep from Xbox Support chat.

I am unable to remove a follower. I have tried blocking them, friending them and removing them, and blocking them again. I have attempted to do this on Smart Glass, Xbox.com, and on my console. I even went as far as asking the person to stop following me,
to which I haven't received any communication back. This person remains on my followers list with no way of removing them.

I've addressed this with Xbox Support chat over 3 times now in a week. I have done all the regular troubleshooting steps Xbox Support has walked me through and yet I have a random unwanted gamertag (that is a spam account) that is currently showing as a
follower on my account, despite blocking and unblocking the gamertag multiple times.

In the past, I've been able to block and unblock other random gamertags that message/follow me unrelated to the games I play and they are removed as a follower immediately. Between Xbox Support and all these forum posts I've been reading about these follower
issues, there doesn't appear to be a simple solution. No one is really giving an answer as to how to fix it or why it's happening.

I can provide specific details on everything that has happened so far with my issue here, from the time it started last week up until now with this post, in a PM if need be. The Xbox Support rep who suggested I make this post has advised that posting about
my issue here will allow Ambassadors to check my post and possibly refer me directly to one of the Enforcement Specialists or the Ambassador may address this issue for me.

Any help would be appreciated.

:)

 

Unable to remove a follower.

Just to elaborate on this situation. This person is not following me and they have been blocked.

I messaged the person in question, and then blocked them.

Yet, for some reason this person remains on my followers list.

I can only assume that this is an bug/glitch in the user interface. I have unfortunately had to block others before, and this did not occur, they, in fact, were removed immediately. Yet somehow this person has remained on my followers list.

 

Unable to remove a follower.

This is happening now to me too

Everytime in the past some unwanted stranger has started following me, I have been able to remove them from that list by blocking them. But this week there is one person who even when I block still remains on the followers list.

Now I can see from the ambassador posting here that they believe you cannot remove a follower by blocking, but I am afraid that has not been the case since I have successfully removed dozens of pointless unwelcome people from following by just blocking them.
It seems that the current issue may well be a glitch as I cannot delete the recent activity message that keeps reappearing about this person either.

I have no idea why M$ persist with this follower thing as its just yet another thing I have to keep in check but if some actual moderator could look into this glitch I would be very grateful

 

I have not received any follow up or feedback about this issue from an Ambassador or representative from the Enforcement Team. Please advise.

 

Hi Ianvideogamer,

A spam account, does this account have activity?. or 0G and no games played?. this is one weird situation, normally blocking the follower removes them. it could be just a bug/glitch. are you a preview program member using the NXOE?.

Happy Gaming!