unable to reinstall game

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi Kathy I've done everything that you have on the list my Microsoft store updates no problems the issue started yesterday when suddenly all my Xbox installed games suddenly say they need to reinstalled and when you try to do that a box comes up saying gaming services needs an update or is broken I've deleted and reinstalled gaming services and nothing has changed according to the forum lots of people are having this issue

Hello Richard.W67,

Thanks for the quick response.

We do want to know more about your issue and we would appreciate if you provide us the details we asked earlier. Please see the list below:

1. May we ask if you have issues installing games or applications from Microsoft Store?
   
2. When did this issue start? Was there an update or newly installed game in your computer?
   
3. May we ask for a screenshot of the issue? Please conceal any personal information (such as gamertag, complete name and email address)
   
4. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
   

We look forward for your reply.

Regards,

Hello Richard.W67,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are having issues with Gaming Services. Let us check on this together and sort this out in timely manner.

Based on your description, you cannot reinstall the gaming services and/or needed update. Gaming services can only be installed through Xbox app however, you may use PowerShell to uninstall and reinstall this service.

Before we provide you with troubleshooting that you can try please provide us few details about your setup and computer.

1. May we ask if you have issues installing games or applications from Microsoft Store?
   
2. When did this issue start?
   
3. May we ask for a screenshot of the issue? Please conceal any personal information (such as gamertag, complete name and email address)
   
4. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
   

So far, from the details you provided, you can try the following steps and let us know the result. Let us start from the system next Microsoft Store and Xbox app then Gaming Services. This is to complete your whole set up updated and secured. You can just skip those you have done already.

Restart your deviceAs basic as this is, a simple restart can set many things right.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Update your Windows and device driversFor the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Having trouble installing EA Play games from the Xbox app for Windows?Try closing both the Xbox app and the EA app, and then relaunch the Xbox app.

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   [table][tr]

   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

   [/tr][/table]
   
3. In the same window, type the following command and press Enter:
   
   [table][tr]

   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

   [/tr][/table]
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

SUPPORT ARTICLE: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Same for me, it continues to telo me "unable to connect to xbox live", rebooted and reinstalled the game, but still unable to connect