Unable to redeem Xbox gift card code?

Wilhelm Robert · Jul 21, 2018

I just got done setting up my new Xbox One S, and I went to redeem a $50 Xbox code. So far, I've tried it on the Xbox itself, the Xbox app, and the website... each time it says "Check your sender name, it contains a prohibited word."

Not quite sure what that means? When I was setting up my Xbox, I was able to redeem a 3-month XBL Gold code just fine.

:)

ngocphi · Jul 21, 2018

Prepaid Code - Different regions

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

Smwutches · Jul 21, 2018

hate the new xbox live rewords system

There is a sweepstakes to win a $500 gift card, but you can redeem a gift card straight out. Not everything they have to redeem is for a sweepstakes. You can redeem $3.00, $5.00, and $10.00 Xbox gift cards.

{Parity} · Jul 21, 2018

You will need to contact support directly for assistance with that. Contact Us | Xbox Support

XBF - Tali

Hello everyone,

Thank you for contacting the Xbox Support forums. If you are unable to redeem a digital code, please view Troubleshoot gift card and code redemption. If you have already attempted all the troubleshooting tips suggested, visit Get help with a digital code or gift card.

This thread will now be locked.

Thank you,

-Tali

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gamer, If you're unable to redeem your Gift Card through Xbox 360, try logging in to the same account you're using on your Xbox 360.

How to redeem gift cards and codes

https://support.xbox.com/en-us/help/subscriptio...

Get help with a digital code or gift card

https://support.xbox.com/en-us/help/subscriptio...

Xx Goremez xX

Would like transfer fund into my grandson Microsoft account, it not family account.

Hello, you are unable to transfer the funds directly to your grandson. You may however purchase a digital gift card that will provide a code that can be redeemed on the Microsoft Store, directly from your grandson's Xbox. I have provided two links. One in
which you can purchase the digital gift card, and another that shows how to redeem codes.

Digital Gift Card

https://www.microsoft.com/en-us/p/microsoft-gift-card-digital-code/cfq7ttc0k61w

Redeem Codes

https://support-origin.xbox.com/es-EC/billing/prepaid-codes/redeem-prepaid-codes

XBF Leo G

Hello shaunmccluskey,

Thank you for posting on the Xbox forums. We understand that you are unable to redeem an Xbox gift card due to the code not being activated. We have a support article that explains more about

gift card and code issues. This error message typically indicates that the item was not scanned out of the retailer's system correctly. The support article has a section that allows you to request a new code. We hope this information helps
shaunmccluskey!

The_Last_DJ

Hello AlfieBaird! I'm Kris and I'd be happy to help you with your question.

Unfortunately, you are unable to refund a gift card that has been redeemed. Xbox Support are unable to transfer across accounts.

"Important Before you redeem your code, make sure that you're signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account cannot be transferred to another Microsoft account by Xbox Support."

Source: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

Unable to redeem Xbox gift card code?