Unable to redeem the 14 days Live Gold test code

Devouhan · May 15, 2017

I recently bought a Xbox One for my cousin, and it came completely sealed. Last week, while we were setting up the console, we tried the redeem the code for a 14-days trial for the Xbox Live Gold service that came with the console. However, after inputing
the code, we recieved a message telling us that the code had been used already.

What can I do now?

The image shows the voucher with the code (in brazilian portuguese)

[MOD Removed - Please see
Forum Guidelines]

.

:)

godcarlos08 · May 15, 2017

xbox live gold 14 days

Hey guys!I need help here.I won my xbox one recently and with him came 14 days trials of live gold.I redeem the code but i can not download the games with gold and i can´t enter in the ea access that be in 4 days test free for live gold membership.What is
this problem?Sorry for my english

XBoxBr334 · May 15, 2017

My xbox live gold test code

Hi, I bought FIFA 14 and came a card of 3 days of live gold free, but the code to redeem was not there.

What I need to do to get this code?

Smwutches · May 15, 2017

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Devouhan · May 16, 2017

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support
Click to expand...

Well, I went to the support contact options before and ended up here. I thought this was a support message board... guess not. Thank you anyway.

Mister Mascot · Nov 1, 2018

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Well, I went to the support contact options before and ended up here. I thought this was a support message board... guess not. Thank you anyway.
Click to expand...

We're not able to replace a code that's redeemed on the forums. The chat/phone teams would be able to look at the specific code in more detail. Generally if the code has been redeemed, you'll need to check in with the retailer or wherever you obtained it
from, for any replacement opportunities.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Smwutches

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Mister Mascot

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Well, I went to the support contact options before and ended up here. I thought this was a support message board... guess not. Thank you anyway.

We're not able to replace a code that's redeemed on the forums. The chat/phone teams would be able to look at the specific code in more detail. Generally if the code has been redeemed, you'll need to check in with the retailer or wherever you obtained it
from, for any replacement opportunities.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Devouhan

Please don't post codes on the forums whether they are working or not. These are public so anyone can take them. You would want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Well, I went to the support contact options before and ended up here. I thought this was a support message board... guess not. Thank you anyway.

irekski

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Unable to redeem the 14 days Live Gold test code