Unable to redeem rewards

Yeah my app is messing up as well, unable to see any rewards to redeem in the Xbox app.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you

Yes, it is likely that you are not allowed to redeem the same reward twice. Microsoft Rewards typically has limits on how many times a particular reward can be redeemed, and it's possible that you have reached the limit for the 100 Robux reward. If you are unable to redeem the reward again, you may need to choose a different reward or wait until the limit for the 100 Robux reward is reset. You can check the terms and conditions for the reward to see if there is a limit on how many times it can be redeemed. You can also try contacting Microsoft Rewards Support by clicking on "Get help" through this link; https://support.xbox.com/en-US/help/account-pro....

I'm sorry that you were unable to redeem the reward again. I hope this information is helpful..

Hello mdiiorio,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Spanish Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hello jambasman,

Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello Joseph how are you?

My name is Ezequiel I'm an Independent Consultant.

I believe that you are unable to redeem the rewards due to your account being a child, ask your account guardian to activate the exceptions or claim the rewards.