Unable to redeem Quest reward code

I received a Quest reward of Talladega Nights from Xbox but each time I try to redeem it, either via Xbox or website,it says unable to redeem, contact the person who provided the code. Any help?

Regards,



:)

 

Microsoft rewards points

How do I redeem a microsoft rewards code? I am unable to redeem the code. I have called support and they are unable to redeem the points. They advised me to put a post on how to redeem the points. Can you pls contact me to figure a way to redeem these
points.

 

November Xbox Quest Prize Trade - Already Own Game?

Hey there,

If that is your first time receiving the game through an Xbox Quest promotion, I'm afraid we are unable replace the codes. If you happen to receive a prize from Xbox Quest, and then receive the same reward again from a different
Xbox Quest that you can't redeem, that is a scenario where we will be able to take a deeper look.

Hope this helps clear up the concern.

 

Hello Ziggy,

You can
Contact Us they will be able to look up the code and help you out from there, being that you have an actual 25 digit code.

Hope this helps let us know.

Thanks

Brad

Xbox Forum Team

 

Code isn't activated after i bought it