Unable to redeem or deposit Xbox rewards points

Discus and support Unable to redeem or deposit Xbox rewards points in XBoX Rewards & Social to solve the problem; Hello, I have over 50,000 points in my rewards account and I have been trying to get them deposited to my account, it says if we have over 5000, they... Discussion in 'XBoX Rewards & Social' started by breakdown505, Dec 2, 2016.

  1. breakdown505
    breakdown505 Guest

    Unable to redeem or deposit Xbox rewards points


    Hello, I have over 50,000 points in my rewards account and I have been trying to get them deposited to my account, it says if we have over 5000, they will deposit on the 15th and 30th of each month but it is now the 2nd snd still nothing, also it says we
    can make an early deposit request but I see no option to do so, can someone help me with this please?

    :)
     
    breakdown505, Dec 2, 2016
    #1
  2. Dr3wst3r 360
    Dr3wst3r 360 Guest
    There seems to be an issue with your account: please reach out to our support forum team.

    We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog.
     
    Dr3wst3r 360, Dec 2, 2016
    #2
  3. There seems to be an issue with your account: please reach out to our support forum team

    We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog.
     
    ZuKe Zuchegno, Dec 2, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Unable to redeem or deposit Xbox rewards points

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So it depends on when they became pending as to when they are scheduled for deposit. Generally, if you get to 5,000 between the 1st and 15th, they are
    deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

    The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Since you have over 5,000, yours would already be scheduled
    for a deposit so there is no need to request one.
     
    Smwutches, Dec 2, 2016
    #4
  5. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  6. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  7. XBLRewards8 Win User

    rewards issues

    Hello STRETCH 0891,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  8. XBLRewards8 Win User

    Error-Mail with Xbox Live Rewards

    Hello Zt3Ph3N,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    There seems to be an issue with your account: please reach out to our support forum team.

    Hello CFrank09,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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Unable to redeem or deposit Xbox rewards points

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